Customer service agent

Posted on:

Job Details

Location: Swindon

Type: Permanent

Ref: e20015723


What is the purpose of the role?

As part of WMS, the NHH Services Team provides retail services for the Non Household Market. Our work streams include investigating gap sites, arranging site visits, de-registering connections from the market, creating new accounts, and various other services.

What makes this role unique?

This is an exciting role in the business supporting the Non Household Market. Due to the diversity of services offered, this is a role which will provide the opportunity to develop knowledge and experience across a broad range of activities and processes, and be part of an ever changing team.

What will this role involve?

We provide a number of back office services across a wide range of work streams to support wholesale in delivering Non Household Services.

The work is varied and will require the successful candidate to produce high quality output within tight timeframes.

Working to daily targets, activities include: Administering a number of back office processes to support NHH work streams; Liaising directly with other key areas of the business.

Outbound calls on behalf of the Retailer.

What are we looking for?

To be successful in this role you will have excellent planning and implementation skills along with problem solving abilities. You will need to be an excellent communicator and able to work alongside colleagues from other areas of the business. You must be passionate about working in a challenging and ever changing environment, possess the ability to work under pressure to meet demanding targets, and have the ability to be flexible to customer and business needs. A positive attitude, drive to meet deadlines, and willingness to adapt to business needs is essential. Strong IT skills are essential (MS Office), CIS, CMOS, Cordys, and SAP system skills are desirable (full training will be provided).

Thames Water information and salary details

The role is based in Swindon offering a salary of up to 25,000 dependent upon experience. Their competitive package includes an excellent contributory pension (up to 18%) and holiday allowance (24 days) and a wider benefits scheme which includes an annual pay review, season ticket loans and loyalty awards for continuous service plus discounts at a wide range of retailers via Benefits on Taps. We also offer 2 paid volunteering days per year.

About Thames Water

Thames Water is the largest water and waste-water services company in the UK. We provide the essential service at the heart of daily life, health and enjoyment to 15 million customers across London and the Thames Valley and we are going through a period of exciting change. On a typical day we supply 2.6 billion litres of top quality drinking water and our 350 sewage treatment works treat more than 4.2bn litres of waste-water. Our 85,000 miles of water mains and sewers would wrap around the world three-and-a-half times.

We are focusing like never before on delivering brilliant services and providing our customers with a great experience. We are in the process of transforming our business in order to achieve this. To help us succeed, we need a range of new skills and capabilities and will be recruiting for these in the coming months. We are on the lookout for talented people across our entire region who are interested in helping us to become the best water and waste-water company in the UK.

Thames Water is an equal opportunity, Disability Confident, and Stonewall diversity champion employer.

Closing Date: The closing date for applications is 29/05/19.