Operational improvement lead

Posted on:

Job Details

Location: Reading

Type: Permanent

Ref: e20011182e


What is the purpose of the role?

This is an opportunity to join a new team within Operational Excellence where you will work with local production teams to identify improvement opportunities for operational procedures and supporting systems. For example, you may identify the need to create or improve a site specific procedure for a regular activity or you may be asked to review and improve a generic production procedure. Both examples will require that you identify the relevant subject experts including technicians, water quality, systems and documentation controllers and then coordinate the necessary activities to produce an agreed, tested and published solution. The role will also include supporting with the wider team in communicating and embedding a new Operational Management System that will provide access to essential operational information including the above examples for use by all production managers and their operatives.

What makes this role unique?

The project outputs include establishing a permanent OMS support team that using appropriate measures, planned assessments and managerial reviews will enable the OMS to be maintained and improved and this role will ultimately sit within this OMS support team.

What will this role involve?

You may be in an office preparing for or analysing on-site assessment outputs, or working with local operations to identify improvement opportunities. Consequently the role will require an adaptable and flexible approach for delivery of your own objectives including travel across the Thames Water region to various water production sites as required.

What are we looking for?

You will have an understanding of water production principles possibly acquired through an operational role and an understanding of process and procedural design.

You will have a logical and analytical mind enabling you to review and develop procedures including basic process flow charts.

You will be able to influence and acquire stakeholder endorsement for your proposals leading to publication and communications as required.

Teamwork is key, and you will be able to draw on the experience and knowledge of others whilst drawing on your own experiences to help others and further the project.


Thames Water information and salary details

This mobile role is based in Reading and will necessitate travel across the region. Consequently a full driving licence is required. We are offering a salary of between 28,000 to 35,000 dependent on experience. Our excellent salary package includes a competitive contributory pension and a wider benefits scheme which includes an annual pay review, child care vouchers, season ticket loans and loyalty awards for continuous service plus many more.

About Thames Water

Thames Water is the largest water and waste-water services company in the UK. We provide the essential service at the heart of daily life, health and enjoyment to 15 million customers across London and the Thames Valley and we are going through a period of exciting change. On a typical day we supply 2.6 billion litres of top quality drinking water and our 350 sewage treatment works treat more than 4.2bn litres of waste-water. Our 85,000 miles of water mains and sewers would wrap around the world three-and-a-half times.

We are focusing like never before on delivering brilliant services and providing our customers with a great experience. We are in the process of transforming our business in order to achieve this. To help us succeed, we need a range of new skills and capabilities and will be recruiting for these in the coming months. We are on the lookout for talented people across our entire region who are interested in helping us to become the best water and waste-water company in the UK.


Thames Water is an equal opportunity, Disability Confident, and Stonewall diversity champion employer.

Closing Date: The closing date for applications is 24/08/17.