Area field services manager

Posted on:

Job Details

Location: Oxford

Type: Permanent

Ref: e20012102a

What is the purpose of the role?

We are seeking a motivated people-manager to lead and develop a team of up to 5 Performance Managers & 12 multi-skilled technicians and operators. You will drive their personal performance and improve the overall engagement, whilst managing in line with HR policies & process. Increasing customer service and operational performance within strict quality targets is key to the success of this role and will be achieved in line with a strong health & safety focus. Day to day activities will include managing a budget of up to 3m, ensuring statutory planned & reactive maintenance is carried out, assure the effluent flow is maintained through effective performance management of our assets. This role will be covering the pumping stations across the Northern area of Thames Valley.

Please note, interviews will be held on the 7th & 8th September, Newbury Sewage Treatment Works

What makes this role unique?

A leader is one who knows the way, goes the way and shows the way. Is this you? No one day is the same for our Performance Managers which is a fantastic opportunity to apply these attributes to a front line management role in Operations. This is a challenging role and gives the successful person a great opportunity to make improvements and make a name for them self. The stations you will be responsible for the overall management of are placed in various locations, from urban cities to rural countryside, so you must be willing to travel and enjoy a balance of office and field work.

What will this role involve?

Process Management - ensuring compliance and the asset performance in order to meet serviceability targets at the agreed cost. Financial Management - owning and managing the budgetary and financial activities of the team and driving efficiencies into the overall operational budget.

Performance Management - You will be responsible for ensuring the team achieve optimal performance in terms of work management and you will be responsible for developing the team & introducing new skills & Health & safety awareness.

Customer & Stakeholder Management - ensuring an exceptional service to our customers with early personal interventions as required.

Health and Safety - You will effectively lead the Health and Safety culture of the team as well as auditing the Health and Safety system & processes.

What are we looking for?

Do you have previous experience managing operational staff? Are you focused on continuous improvement? We are seeking an experienced people-manager with a proven track record of engaging & developing their team; ideally with field-based members. You will be used to taking the lead and achieving results in a difficult environment, with a strong focus on and good working knowledge of health and safety. You will have experience managing the operational budget with a structured and proactive approach. Your technical knowledge of electrical and mechanical principals will be underpinned by a background in wastewater however, this is not essential. You will need to be competent in using IT equipment / systems and be able to interpret complex Excel spreadsheets. Due to the nature of this role, full valid driving licence is needed.

Thames Water information and salary details

This mobile role is based out of Oxford Sewage Treatment Works, covering the surrounding area. We are offering a salary of up to 42k depending on experience and qualifications.

Our excellent salary package includes a competitive contributory pension and a wider benefits scheme which includes an annual pay review, child care vouchers, season ticket loans and loyalty awards for continuous service plus many more. Participation in a 24/7 Out of Hours Standby rota may be required after a suitable period of training and assessment, for which you will receive an additional payment. All necessary equipment such as vehicle and tools are provided.

Please note, interviews will be held on the 7th & 8th September, Newbury Sewage Treatment Works

The bigger picture.

About Thames Water

Thames Water is the largest water and waste-water services company in the UK. We provide the essential service at the heart of daily life, health and enjoyment to 15 million customers across London and the Thames Valley. We are on the lookout for talented people across our entire region who are interested in helping us to become the best water and waste-water company in the UK.

Thames Water is an equal opportunity, Disability Confident, and Stonewall diversity champion employer.

Closing Date: The closing date for applications is 25th August 2017