What is the purpose of the role?
Focusing on the work involved in high-impact / high-disruption cases, this role ensures work is carried out by our contractors correctly and first time and will require excellent planning and influencing skills. This role will have a particular emphasis on ensuring that properties affected by sewer flooding and loss of service have the right resolution to their problems in a timely fashion. When appropriate, you will ensure follow-on activities are planned to resolve a customer issue; you will be responsible for packing the various work stages together and ensuring that permits, permissions and equipment restrictions have been identified at each stage.
What makes this role unique?
This role will be working in a challenging and changing environment where every day will be different. This role offers plenty of autonomy and the chance to be an influencer and get involved in changing and improving processes to be more proactive.
What will this role involve?
In this position you will be responsible for:
Estimating costs and delivering savings for all high and low value activities.
Delivering operational and customer performance through excellent field planning and liaison with key stakeholders such as the Local Authorities.
Managing the sewer flooding backlogs and ensuring a 10 day turnaround is achieved.
Review work activities by challenging any activities raised and prove it is required in line with our current serviceability standards.
Ensure our policies are adhered to: stringent H&S standards, compliance with regulatory requirements and delivering great customer service.
What are we looking for?
Do you have excellent planning and organisational skills? We are looking for someone with sewer network experience with the ability to coordinate tasks. You will have construction/contractor management and engineering experience as well as strong customer and stakeholder management skills. You will be resilient with a self-starter attitude and have the ability to deliver against stretching targets. Knowledge of sewer flooding, streetworks and backlog management processes is advantageous.
Thames Water information and salary details
This role is based at Mogden sewage treatment works, Twickenham. We are offering a salary of up to £35k, dependent on experience and qualifications. Our excellent salary package includes a competitive contributory pension and a wider benefits scheme which includes an annual pay review, child care vouchers, season ticket loans and loyalty awards for continuous service plus many more.
About Thames Water
Thames Water is the largest water and waste-water services company in the UK. We provide the essential service at the heart of daily life, health and enjoyment to 15 million customers across London and the Thames Valley and we are going through a period of exciting change. On a typical day we supply 2.6 billion litres of top quality drinking water and our 350 sewage treatment works treat more than 4.2bn litres of waste-water. Our 85,000 miles of water mains and sewers would wrap around the world three-and-a-half times.
We are focusing like never before on delivering brilliant services and providing our customers with a great experience. We are in the process of transforming our business in order to achieve this. To help us succeed, we need a range of new skills and capabilities and will be recruiting for these in the coming months. We are on the lookout for talented people across our entire region who are interested in helping us to become the best water and waste-water company in the UK.
Thames Water is an equal opportunity, Disability Confident, and Stonewall diversity champion employer.
Closing Date: The closing date for applications is 25/10/17.