What is the purpose of the role?
We are currently seeking a dynamic individual to join our wholesale market services department which facilitates the delivery of our business's new market obligations. We enable the sale of services to all companies licensed to operate in the water markets, this equates to over £400m of revenue that is managed within the team. As well as managing approximately £40m of risk associated with market compliance. You will form part of the market operations team who process service requests from retailers, ensuring the market data is up to date. Currently, the information we acquire to keep the market data accurate comes from varied sources, all of which have their own accountable person and follow different processes. This role is to take ownership of the current approach and create an effective new way of working. As a wholesale market data analyst, you will work alongside our internal business users in updating, monitoring, and auditing the data in internal systems as well as in the central market operating system. Along with identifying issues with certain data items and transactions, you will lead on resolving underlying issues in processes and systems. You will also work with other business areas to ensure that operational processes are completed and transaction errors are managed in a timely manner.
What makes this role unique?
You will be working in a fast, dynamic team with ample opportunity to make a difference in the way we operate. This unique opportunity allows you to play a major part in the operation of the new market arrangements, providing essential and integral support in this challenging area.
What will this role involve?
To be able to understand market related data items and transactions and the impact of these within the market, across the different business units as well as in the internal systems.
You will manage the processing of market transactions in line with wholesale market services policies and procedures to statutory service levels.
Analyse and manage the operation of routine service requests and processes, ensuring the quality of wholesale's market data is maintained by using company-specific systems to ensure internal and external records are accurate and up to date.
Design and deliver elements of technical processes by understanding and analysing complex system data and provide advice and recommendations, as appropriate.
Carry out in-depth desk investigations of all market operations specific service requests, by using internal source systems and public domain databases.
Use past experience to help improve our processes and increase efficiency by reducing lead times and/or improving accuracy.
Support the department by liaising or attending meetings with key internal and external stakeholders, as required.
Maintain, update and streamline market operations training guides when required.
Support and coach less experienced colleagues to contribute to the development of the team.
What are we looking for?
Do you have experience taking ownership of and improving processes? Are you commercially aware with a wider understanding of business impact? If the answer is yes, apply now! We are seeking a resilient individual with similar experience who can hit the ground running with driving change and seeing through improvements from beginning to end. You will come from a business analyst (or equivalent) background and be comfortable with using complex systems and Excel. You will have great communication skills to be able to interpret and translate technical information effectively to the appropriate stakeholders.
Thames Water information and salary details
This role is based in Reading, with a salary of up to £28k depending on skills and experience.
About Thames Water
Thames Water is the largest water and waste-water services company in the UK. We provide the essential service at the heart of daily life, health and enjoyment to 15 million customers across London and the Thames Valley and we are going through a period of exciting change. On a typical day we supply 2.6 billion litres of top quality drinking water and our 350 sewage treatment works treat more than 4.2bn litres of waste-water. Our 85,000 miles of water mains and sewers would wrap around the world three-and-a-half times. We are focusing like never before on delivering brilliant services and providing our customers with a great experience. We are in the process of transforming our business in order to achieve this. To help us succeed, we need a range of new skills and capabilities and will be recruiting for these in the coming months. We are on the lookout for talented people across our entire region who are interested in helping us to become the best water and waste-water company in the UK.
Thames Water is an equal opportunity, Disability Confident, and Stonewall diversity champion employer.
Closing Date: The closing date for applications is 20/12/2017