What is the purpose of the role?
We are currently seeking a dynamic individual to join our wholesale market services department which facilitates the delivery of our business's new market obligations. We enable the sale of services to all companies licensed to operate in the water markets, this equates to over £400m of revenue that is managed within the team. As well as managing approximately £40m of risk associated with market compliance. You will form part of the market operations team who process service requests from retailers, ensuring the market data is up to date. You will provide essential management information, analysis, commentary & recommendations to enable the department or other customers to make informed business decisions. This will also include sourcing and maintaining data as a resource for future reference.
What makes this role unique?
You will be working in a fast, dynamic team with ample opportunity to make a difference in the way we operate. This unique opportunity allows you to play a major part in the operation of the new market arrangements, providing essential and integral support in this challenging area. This role has great exposure as the statistics you provide will be seen by senior management. This is a brand new position and as such will enable you to put your own stamp on the way you work, creating all the necessary resources.
What will this role involve?
To be able to understand the operational and commercial environment we work in and provide management reports and presentations, collecting and analysing complex technical data with expert commentary, advice and recommendations, as appropriate.
Conduct research to find data to support the needs of the team or department and manipulate as necessary to provide useful information and ad-hoc reporting.
Design and deliver management reports by collecting and analysing complex technical data with supporting commentary.
Support management and team members with data analytics, providing relevant data modelling, forecasts and backlog clearance planning.
Carry out in-depth investigations of all market operations specific service requests, and provide analysis on volumes, productivity and SLA performance.
Compile, amend and send daily, weekly, &/or monthly reporting. Maintain, update and streamline market operations reporting packs as and when required.
Leading meetings, workshops and one-to-one sessions to facilitate and deliver reporting.
To be recognised across the business as a 'go to' member of the planning and reporting team, responding to or seeking answers to queries.
Support and coach less experienced colleagues to contribute to the development of the team.
What are we looking for?
Do you have experience with large amounts of operational data? Are you passionate and willing to learn? If the answer is yes, apply now! We are seeking a resilient individual with a strong analytical background and problem solving capability. You will have good commercial awareness, excellent initiative and the ability to lead where required You will be comfortable with using complex systems and Excel, including VLookup, pivot tables, formulas and graphical interpretations. You will have great communication skills to be able to interpret and translate technical information effectively to the appropriate stakeholders.
Thames Water information and salary details
This role is based in Reading, with a salary of up to £28k depending on skills and experience. Our excellent salary package includes a competitive contributory pension and a wider benefits scheme which includes an annual pay review, child care vouchers, season ticket loans and loyalty awards for continuous service plus many more.
About Thames Water
Thames Water is the largest water and waste-water services company in the UK. We provide the essential service at the heart of daily life, health and enjoyment to 15 million customers across London and the Thames Valley and we are going through a period of exciting change. On a typical day we supply 2.6 billion litres of top quality drinking water and our 350 sewage treatment works treat more than 4.2bn litres of waste-water. Our 85,000 miles of water mains and sewers would wrap around the world three-and-a-half times.
Thames Water is an equal opportunity, Disability Confident, and Stonewall diversity champion employer.
Closing Date: The closing date for applications is 22/01/2018.