Area performance manager (North)

Posted on:

Job Details

Location: Kidlington

Type: Permanent

Ref: e20012994


What is the purpose of the role?

You will be responsible for the management of our wastewater network within the Northern Thames Valley area. This role is a critical role in field operations accountable for the delivery of stringent H&S standards, compliance with regulatory requirements and for driving our performance in delivering the Operational budget. You will ensure that our stations are operating as effectively as possible to ensure we get it right for customers, reduce complaints and unwanted contacts, and drive up customer satisfaction.

What makes this role unique?

This role will be working in a challenging and changing environment where every day will be different. You will have the opportunity to take control of the operational performance, including the budget to drive forward efficiency.

What will this role involve?

In this position you will be responsible for:

Delivering operational performance through efficient running of the Waste network.

Driving a culture of excellent Health & Safety. Leading and developing a field based team.

Meeting and exceeding tight financial targets whilst maintaining quality.

Delivering excellent customer experience - specifically delivering CSAT and SIM targets, fostering relationships with the communities that are served within the region Being responsible for promoting a continuous improvement culture that has a sustainable strategic impact on both Operational and wider business performance.

What are we looking for?

We are looking for an exceptional leader with extensive experience managing and developing a team. You must have excellent Health and Safety management experience, NEBOSH is preferred. Ideally you will be educated to degree level or equivalent with previous technical knowledge of networks, pumping or customer operations and have demonstrable skills in delivering change in operational performance.

Thames Water information and salary details

In return, we are offering a salary of up to 42,000 and an out of hour’s additional payment. This role will be Field based across the North of the Thames Valley area.

About Thames Water

Thames Water is the largest water and waste-water services company in the UK. We provide the essential service at the heart of daily life, health and enjoyment to 15 million customers across London and the Thames Valley and we are going through a period of exciting change. On a typical day we supply 2.6 billion litres of top quality drinking water and our 350 sewage treatment works treat more than 4.2bn litres of waste-water. Our 85,000 miles of water mains and sewers would wrap around the world three-and-a-half times.

We are focusing like never before on delivering brilliant services and providing our customers with a great experience. We are in the process of transforming our business in order to achieve this. To help us succeed, we need a range of new skills and capabilities and will be recruiting for these in the coming months. We are on the lookout for talented people across our entire region who are interested in helping us to become the best water and waste-water company in the UK.

Thames Water is an equal opportunity, Disability Confident, and Stonewall diversity champion employer.

Closing Date: The closing date for applications is 23/01/18.