Regulatory compliance controller (FTC)

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Job Details

Location: Swindon

Type: Contract

Ref: e20013455b

What is the purpose of the role?

Do you have a previous regulatory compliance experience? Do you see yourself as a diligent process driven subject matter expert? Do you enjoy keeping abreast of changes in legislation? If so, read on! We are looking for a Regulatory Compliance Controller on a 6 month contract to ensure departments within our ‘Retail’ division understand and meet certain requirements set out by our Regulators. It will be your responsibility to ensure we report data accurately and consistently in line with the regulations. You will also help identify risks to the business, and to protect the level of service delivered to our customers. We also have new Data Protection Regulations (GDPR) coming into force this year, and a large proportion of your role will be to ensure our business is ready for the new changes.

What makes this role unique?

Not only will you work for one of the UKs largest Utility companies you will also have the opportunity to view our business from a completely different perspective. You will learn to understand how we are regulated, and appreciate why we must do things in certain ways, but equally this role is not about applying the ‘Red tape’, we encourage you to push the boundaries, challenge for continuous improvement every time. This contract role is extremely varied where no day is the same. Within this role you will advocate the importance of compliance to a variety of stakeholders around the business.

What will this role involve?

You will respond to internal customer requests in connection with the Data Protection Act, to driving process improvements and completing risk-based audits; No two days will be the same.

However, your remit will not just stop there. A role in this team will bring all sorts of unexpected challenges and projects.

Risk Management will need to always be on the forefront of your mind. You will juggle multiple tasks and use your judgement to manage work that could have the biggest impact to our customers and our business. You will have the flexibility to learn, grow and develop new skills.

You will be encouraged to get involved in whatever you feel is the right solution to improve our business, and ultimately to improve customer satisfaction.

Key activities of the Regulatory Compliance Controller will require you to:

Provide regulatory guidance and advice.

Own the resolution of compliance risks and action plans.

Carry out risk-based audits and produce reports on findings.

Own project plans to support new legislative requirements.

Support and produce governance documentation.

Implement local business improvements.

Produce performance reports.

Support the Compliance Manager to deliver wider team objectives.

What are we looking for?

Due to the nature of this role, you will need to hold a great deal of integrity and discretion in everything you do. We are seeking a driven individual with the ability to manage conflicting work streams, and with a background in data protection, compliance, fraud or similar regulated industry. You should have an inquisitive mind in order to question why things are done certain ways and be able to identify potential risks that may not be obvious from statistical reports. You will be required to influence stakeholders, so having excellent communication skills is essential. You’ll need to have the ability to articulate audit findings in an impartial meaningful way, highlighting the materiality of the impact if no improvement is made. This team takes pride in delivering the best possible service, and therefore our customers should always be at the heart of everything you do. Understanding of company processes, policies and procedures including regulatory requirements would be advantageous. Experience of corporate systems such as SAP CRM, IBM CIS/Merlin and Vistec will also be advantageous. Use of Microsoft Packages such as, Word, Excel, Powerpoint and Outlook are essential. A valid UK Driving licence (with business insurance) is required as you will be visiting various company and client sites.

Thames Water information and salary details

This 6-month contract is based in Swindon, Wiltshire, with a salary of up to 35k depending on skills & experience. Our excellent salary package includes a competitive contributory pension and a wider benefits scheme which includes an annual pay review, season ticket loans and loyalty awards for continuous service plus many more.

Thames Water is an equal opportunity, Disability Confident, and Stonewall diversity champion employer.

Closing Date: The closing date for applications is 23/03/2018.