What is the purpose of the role?
The supplier management lead will be an IT service management professional with responsibility for supporting the supplier management framework and all associated activities.
What makes this role unique?
As part of our exciting plans, the IT operations team structure is growing to strengthen and increase our in-house capability and capacity. The areas of expertise we're looking for are focused on the end to end service management of our IT services. This is a chance for you to work in our innovative creative office space where you will be able to visually demonstrate your skills, ideas and insights openly. This is a challenging role which requires you to help deliver the best next generation services to all our customers. Thames water are about to embark on a very exciting journey to improve our IT services. You will be part of a new team creating our own in house multi-million pound ITIL service management framework. You will be involved in continuously improving our service for our current and future long term vision.
What will this role involve?
The Supplier Management Lead responsibilities:
Support the supplier management framework and support supplier management lifecycle processes and ensure that the supplier management process is consistently followed and that full process compliance is achieved.
Support the maintenance of supplier contracts and information within the supplier and contract management information system.
Service Management - support other service management processes and activities to support the delivery of BAU including incident management, event management, problem management, change management, capacity management, continuity management and availability management.
Supplier Management Reporting - support the provision of regular, transparent and accurate reporting on all Supplier Management activities against agreed KPIs and performance criteria.
Financial Management of Suppliers - support the consolidate and renegotiate supplier opportunities to ensure the best service and financial outcomes for the business.
Risk Management - work in collaboration with the operational risk and compliance manager to identify risks and issues that arise from the supplier management process
Continuous Service Improvement - assist in developing and making recommendations and own supplier management CSI activities to improve overall process delivery
What are we looking for?
We are looking for someone with a significant amount of experience of supplier management experience adhering to ITIL/ITSM standards and at least two years of team leader's responsibilities. Essential qualifications we are seeking are ITIL v3 foundation certificate, experience working in an IT operational environment, ITIL intermediate service and agreements or BSC certificate in supplier management, experience working in an IT operational environment and the ability to deliver continuous improvements against agreed criteria and measurement of the successful outcome. The right candidate will be used to working with a team spread over multiple locations, have broad knowledge of supplier management, customer service techniques, initiative, IT operations management and stakeholder management. You must be good at planning, communication and presentation skills with the capability to listen and influence.
Thames Water information and salary details
This role is based at our offices in Reading. We are offering a salary of between £34,850 and £47,150, dependant on skills and experience. Our competitive salary package includes an excellent contributory pension and holiday scheme and a wider benefits scheme which includes an annual pay review, season ticket loans and loyalty awards for continuous service plus discounts at a wide range of retailers via Benefits on Taps. We also offer 2 paid volunteering days per year.
About Thames Water
Thames Water is the largest water and waste-water services company in the UK. We provide the essential service at the heart of daily life, health and enjoyment to 15 million customers across London and the Thames Valley and we are going through a period of exciting change. On a typical day we supply 2.6 billion litres of top quality drinking water and our 350 sewage treatment works treat more than 4.2bn litres of waste-water. Our 85,000 miles of water mains and sewers would wrap around the world three-and-a-half times.
Thames Water is an equal opportunity, Disability Confident, and Stonewall diversity champion employer.
Closing Date: The closing date for applications is 27/04/2018.