Night or day network service technician

Posted on:

Job Details

Location: South West London

Type: Permanent

Ref: e20013402a


What is the purpose of the role?

We are looking at recruiting a range of network service technicians to cover the South London region, working on full time, day time or night time shifts. The purpose of these roles will be to provide excellent customer service to our customers by undertaking operational tasks, resolving customer issues and carrying out network valve activities with the least disruption to supplies. Network service technicians are also required to support capital delivery and operations project work, either on a full or part time basis and to support ongoing leakage delivery activities.

What makes this role unique?

This is a varied role where you will be meeting different people and organisations on a daily basis. This will entail dealing with a variety of issues from the small scale to the complex. This role is particularly interesting as you will also be working within the Infrastructure Alliance which was formed in April 2015 and is a partnership between Thames Water, Kier, Clancy Docwra, Morrison and Murphy. It is a ground breaking time for the water industry and means working in different ways, more efficiently and with more emphasis on keeping our customer promises.

What will this role involve?

You will be required to carry out various network operations in the field in order to progress jobs to completion in an efficient manner - giving the best service to all stakeholders involved.

Key areas of responsibility will include:

Operation of the mains network, including controlling burst mains, ensuring isolation of mains to facilitate planned work, emergency repairs and maintenance.

Personal ownership of customer issues, responding to queries and complaints and resolving issues that arise.


Ensure water quality compliance during repairs.

Act as local network expert for isolation and rezoning providing information for risk assessments and sharing information regarding network risks and other Health and Safety issues.

Responsible for investigating the clean water network to resolve poor asset performance, including high or low pressure, leakage, metering queries and loss of supply.

Working in compliance with our procedures including asset management standards, Health & Safety and Streetworks legislation.

Working as part of a Standby Rota ensuring we are maintaining the Network 24 Hours a day.

What are we looking for?

Our customers are at the heart of everything we do so previous customer service experience within a constantly changing environment is essential. We are looking for someone that has experience of working within an operational / network based role, ideally with strong working knowledge of water industry procedures. Our ideal candidate will have knowledge of domestic plumbing, water mains and leakage detection however field experience in any other industry is also considered. Alongside this, a New Road and Street Works certificate and water industry qualifications in operating water networks or an equivalent qualification is preferential but not essential. As the role involves driving to multiple sites, you must be a confident driver, as well as holding a full, UK driving licence.

Thames Water information and salary details

This role offers a salary from 22,440 and is based from any of our sites in the South London area where you will be covering; Epsom, Brixton, Croydon, Bromley, Lewisham, Darenth and Godalming. You will be expected to travel around your geographical area and you will also receive a generous Standby Allowance. There are full time, night time vacancies as well as day time positions available. Our competitive salary package includes an excellent contributory pension and holiday scheme and a wider benefits scheme which includes an annual pay review, season ticket loans and loyalty awards for continuous service plus discounts at a wide range of retailers via Benefits on Taps. We also offer 2 paid volunteering days per year.

Thames Water is an equal opportunity, Disability Confident, and Stonewall diversity champion employer.

Closing Date: The closing date for applications is 30/04/2018.