What is the purpose of the role?
This challenging position will play a key role in helping the Building Water Team achieve their revenue targets. Reporting to the Revenue Collections Team Leader, you will be responsible for investigating unrecorded building water supplies and negotiating a charge for the water used, by estimating the water consumption to support our ‘unaccounted for water’ target. To achieve this, you will be expected to use your own initiative and explore various channels of investigation. Once identified, you will be responsible for contacting developers to discuss the use and source of the water they are using. You will also be responsible for helping coordinate field activities associated to the team and provide internal reports on the team’s activity.
What makes this role unique?
This role is a challenging role in an environment where leakage is one of our highest company priorities.
What will this role involve?
Maximise income by generating leads to ensure the team achieves its target.
Co-ordinate surveyors by planning their work, updating databases and documenting all work from start to finish.
Support all debt management.
Provide excellent customer service.
What are we looking for?
Do you have a proven record of strong performance and ability to deliver results from a debt management, credit control or lead qualification/business development environment? If you enjoy working using your initiative and are able to offer ideas and solutions for generating extra revenue in this ever-changing climate, this is the ideal role for you. We are looking for someone who is organised, self-motivated and willing to work as part of a team. Effective customer liaison skills are key to this pivotal role, preferably gained within the building developer marketplace. Good communications, both written and verbal and proven negotiating skills are required for this busy, ever evolving role. We are looking for someone who has who has credit management experience and the ability to communicate clearly and effectively manage challenging conversations. Knowledge of the Thames Water internal systems would be an advantage and you will have the ability to use the bespoke IT systems and competent in the use of Microsoft office.
Thames Water information and salary details
This role is based at Clearwater Court, Reading and is offering a salary between £19,550 - £22,500 depending on skills and experience. Our competitive salary package includes an excellent contributory pension and holiday scheme and a wider benefits scheme which includes an annual pay review, season ticket loans and loyalty awards for continuous service plus discounts at a wide range of retailers via Benefits on Taps. We also offer 2 paid volunteering days per year.
About Thames Water
Thames Water is the largest water and waste-water services company in the UK. We provide the essential service at the heart of daily life, health and enjoyment to 15 million customers across London and the Thames Valley and we are going through a period of exciting change. On a typical day we supply 2.6 billion litres of top quality drinking water and our 350 sewage treatment works treat more than 4.2bn litres of waste-water. Our 85,000 miles of water mains and sewers would wrap around the world three-and-a-half times.
We are focusing like never before on delivering brilliant services and providing our customers with a great experience. We are in the process of transforming our business in order to achieve this. To help us succeed, we need a range of new skills and capabilities and will be recruiting for these in the coming months. We are on the lookout for talented people across our entire region who are interested in helping us to become the best water and waste-water company in the UK.
Thames Water is an equal opportunity, Disability Confident, and Stonewall diversity champion employer.
Closing Date: The closing date for applications is 22/08/2018.