People and customer development consultant

Posted on:

Job Details

Location: Reading

Type: Permanent

Ref: e20014500b


What is the purpose of the role?

Thames Water are embarking on an exciting journey. With the support of our CEO and executive team and with the great amount of shareholder investment, we are changing and improving how we interact with our customers every day. Are you a passionate, highly energised and engaged professional seeking a new challenge? As we’re looking for inspiring people, like you, to join our team as part of this industry leading opportunity. Our new chapter starts now. As part of our exciting plans, our Learning & Development team are taking a fresh look at how we support the business to be more proactive and at the forefront of change. Our customer base is growing and we’re ramping up to meet those demands by adding value to the business through engagement and strategic input. This influential role is part of a new team which focuses on the development of our managers, team leaders and colleagues. You will be responsible for both designing and delivering tools and courses within the development of soft skills, covering our whole Thames Water sites and offices. Please note, regular travel is required.

What makes this role unique?

Are you passionate about working in partnership with the business? Is supporting the way in which our colleagues develop the challenge you’ve been looking for? If so, this is the role for you. You will join at a very exciting time as the L&D team, as well as the wider Thames Water community embarks on a new way of working.

What will this role involve?

Managing the planning, design and delivery of all customer and people development programmes.

Effectively collaborating with stakeholders, SME’s, colleagues and Talent Team to ensure fit-for-purpose and innovative training.

Delivering existing company training requirements in relation to people, manager and customer behavioural training.

Delivering a consistent approach to assessing behavioural skills and competencies.

Evaluating the effectiveness of customer, people and manager programs and evaluate its impact in terms of the organisational benefits.

Supporting interactions with managers and their teams.

Acting as an expert to answer the queries about the customer, people and manager products and practices.

Embedding best practice and latest thinking into customer, people and manager development.

Ensuring new methodology and thinking are supporting training design and delivery.

What are we looking for?

Do you have experience designing and delivering training? Are you CIPD qualified? If so, apply now! We are seeking an engaging and passionate individual with previous experience of working closely with the business to implement behavioural and management development approaches; and experience working with external suppliers. Your background will be in a similar customer-facing, and customer-centric culture where you have developed constructive working relationships across the business. You will have good understanding of net promoter score, be a self-starter and more importantly, be excited to join us on the journey we’re on.

Thames Water information and salary details

This role has a flexible base location, with regular travel with a salary of up to 43,000, depending on skills and experience. Our excellent salary package includes a competitive contributory pension and a wider benefits scheme which includes an annual pay review, season ticket loans and loyalty awards for continuous service plus many more.

About Thames Water

Thames Water is the largest water and waste-water services company in the UK. We provide the essential service at the heart of daily life, health and enjoyment to 15 million customers across London and the Thames Valley and we are going through a period of exciting change. On a typical day we supply 2.6 billion litres of top quality drinking water and our 350 sewage treatment works treat more than 4.2bn litres of waste-water. Our 85,000 miles of water mains and sewers would wrap around the world three-and-a-half times.

We are focusing like never before on delivering brilliant services and providing our customers with a great experience. We are in the process of transforming our business in order to achieve this. To help us succeed, we need a range of new skills and capabilities and will be recruiting for these in the coming months. We are on the lookout for talented people across our entire region who are interested in helping us to become the best water and waste-water company in the UK.

Thames Water is an equal opportunity, Disability Confident, and Stonewall diversity champion employer.

Closing Date: The closing date for applications is 22/08/2018.