Knowledge management consultant

Posted on:

Job Details

Location: Reading

Type: Permanent

Ref: e20014504b

What is the purpose of the role?

Thames Water is embarking on an exciting journey. With the support of our CEO and executive team and with a great amount of shareholder investment, we are changing and improving how we interact with our customers every day. Are you a passionate, highly energised and engaged professional seeking a new challenge? We are looking for inspiring people, like you, to join our team as part of this industry leading opportunity to develop a true Learning Organisation. Our new chapter starts now. As part of our exciting plans, our Learning & Development team are taking a fresh look at how we support the business to be more proactive and at the forefront of change. Our customer base is growing and we’re ramping up to meet those demands by adding value to the business through engagement, new technology and strategic input. This influential role focuses on the design and delivery of knowledge management (KM) solutions across our business; implementing an effective methodology of knowledge management principles to meet business requirements, and prioritising knowledge management solutions and ways of working that really make a difference to our people and our customers.

What makes this role unique?

Are you passionate about working in partnership with the business? Is supporting the way in which our colleagues develop the challenge you’ve been looking for? If so, this is the role for you. You will join at a very exciting time as the L&D team, as well as the wider Thames Water community embarks on a new way of working.

What will this role involve?

Supporting the delivery of the Knowledge Management strategy and plan.

Supporting the current knowledge management activity and designing new knowledge management programmes and solutions that enable expansion of KM across the business.

Evaluating the effectiveness of knowledge management programmes and their impact in terms of organisational benefits.

Supporting knowledge sharing interactions with managers and their teams.

Acting as an expert to answer queries about knowledge management products and practices.

Developing solutions to support the business to use the knowledge management resources, providing training and support as required.

Supporting the building of social networks and formation of communities of practice across the business to facilitate knowledge sharing.

What are we looking for?

Do you have a proven track record and experience of Knowledge Management? Have you got strong stakeholder engagement? If so, apply now! We are seeking an engaging and passionate individual with previous experience of working closely with the business and subject matter experts (SMEs) to extract expert knowledge and transform this into effective materials and promote knowledge transfer into our ways of working. The successful candidate will come from a transferable industry of science, engineering, utilities, or similar. You will have exposure to L&D and have great analytical, systems and IT capabilities. You will be a confident and credible Knowledge Management Consultant with excellent planning and communication skills.

Thames Water information and salary details

This role has a flexible base location within Thames Valley, with a salary of up to 46,000, depending on skills and experience. Our excellent salary package includes a competitive contributory pension and a wider benefits scheme which includes an annual pay review, season ticket loans and loyalty awards for continuous service plus many more. Please note, regular travel is required across our sites.

About Thames Water

Thames Water is the largest water and waste-water services company in the UK. We provide the essential service at the heart of daily life, health and enjoyment to 15 million customers across London and the Thames Valley and we are going through a period of exciting change. On a typical day we supply 2.6 billion litres of top quality drinking water and our 350 sewage treatment works treat more than 4.2bn litres of waste-water. Our 85,000 miles of water mains and sewers would wrap around the world three-and-a-half times.

We are focusing like never before on delivering brilliant services and providing our customers with a great experience. We are in the process of transforming our business in order to achieve this. To help us succeed, we need a range of new skills and capabilities and will be recruiting for these in the coming months. We are on the lookout for talented people across our entire region who are interested in helping us to become the best water and waste-water company in the UK.

Thames Water is an equal opportunity, Disability Confident, and Stonewall diversity champion employer.

Closing Date: The closing date for applications is 22/08/2018.