Self-lay administrator

Posted on:

Job Details

Location: Reading

Type: Permanent

Ref: e20013726b

What is the purpose of the role?

Thames Water carries out 15,000 new water connections every year and deals with more than 45,000 requests to connect to a public sewer. In addition, over 90kms of new water main is installed each year just to satisfy the increasing demand for water from new developments. Handling the applications, designs, pricing and payment associated with this across a complex and heavily regulated business is all managed by our Developer Services Team. We are looking for an experienced and flexible administrator to join the team and provide support to ensure the team meet their operational, commercial and professional targets and objectives.

What makes this role unique?

The role has great focus upon teamwork where you will be working within a friendly and supportive team to reach team targets. You will be provided with regular training and personal development and being the largest Water and Wastewater Company there is a wide range of opportunities for career progression in the future.

What will this role involve?

Act as a point of contact for enquiries from internal or external customers and business partners, forwarding specialist requests as appropriate.

Compile and issue reports to enable improved awareness and performance (reports are delivered on time and accuracy of reports).

Identify process issues and raise findings with the appropriate manager (Feedback from operational managers).

Build solid relationships with operational customers to assist in the delivery of the organisations objectives (Feedback from operational managers. Maintain user records in multiple systems).

What are we looking for?

Do you have the ability to work as part of a team? Do you have good attention to detail? Then this could be the right role for you? Good written and verbal skills are essential and data entry experience would be advantageous. Strong relationship management skills with colleagues and customers in pursuit of targets are essential. Experience of working to deadlines and agreed service levels with a customer focused approach would be ideal. Knowledge of Microsoft Office – in particular Excel.

Thames Water information and salary details

This role is based in Reading, Berkshire and offers a starting salary of 19,500. Our competitive salary package includes an excellent contributory pension and holiday scheme and a wider benefits scheme which includes an annual pay review, season ticket loans and loyalty awards for continuous service plus discounts at a wide range of retailers via Benefits on Taps. We also offer 2 paid volunteering days per year.

About Thames Water

Thames Water is the largest water and waste-water services company in the UK. We provide the essential service at the heart of daily life, health and enjoyment to 15 million customers across London and the Thames Valley and we are going through a period of exciting change. On a typical day we supply 2.6 billion litres of top quality drinking water and our 350 sewage treatment works treat more than 4.2bn litres of waste-water. Our 85,000 miles of water mains and sewers would wrap around the world three-and-a-half times.

We are focusing like never before on delivering brilliant services and providing our customers with a great experience. We are in the process of transforming our business in order to achieve this. To help us succeed, we need a range of new skills and capabilities and will be recruiting for these in the coming months. We are on the lookout for talented people across our entire region who are interested in helping us to become the best water and waste-water company in the UK.

Thames Water is an equal opportunity, Disability Confident, and Stonewall diversity champion employer.

Closing Date: The closing date for applications is 28/09/2018.