Cost recovery team leader

Posted on:

Job Details

Location: Reading

Type: Permanent

Ref: e20014154

What is the purpose of the role?

This is an exciting opportunity for a motivated and well organised manager to become part of our established third party recovery team. The successful individual will be responsible for managing the team on a daily basis and ensuring the team meets its key targets for cost recovery whilst coaching and developing the team and continuously improving the processes.

What makes this role unique?

The third party team is a unique team that is part of the award winning Supply and Logistics team as well as being part of the Thames Water family. The team actively pursue claims against companies who damage our assets, working closely with our operational and commercial teams with the core aim of recovering all our costs. The success of this team impacts multiple business units, allowing the money we recover to be reinvested in our assets. This is a great opportunity to join at a time when we are growing and expanding the Logistics Management Centre.

What will this role involve?

The day to day performance management of the team.

Mentoring and developing the team and assisting them with difficult cases as required.

Develop and maintain relationships with key stakeholders across the business as well as external third parties.

Ensuring that all parties understand their role in the third party claims process.

Updating our policies and processes, whilst always looking for continuous improvement in what we do and how we do it.

Responsible for ensuring financial targets are met and producing weekly and monthly finance reports.

Ensure the team maintains and develops current expert knowledge with regards to advances in the legal processes and civil protocol and working closely with the legal advisors on cases.

What are we looking for?

You will have strong team management skills. It would be advantageous to have water industry experience, preferably within the waste or clean network. Ideally we are looking for someone with claims handling experience and/or dealing with legal disputes. You must be numerate; detail orientated and will need excellent Excel skills. You will be well organised, able to prioritise numerous tasks and have excellent communication skill at all levels. Good working knowledge of Vistec, SAP and Navision would be advantageous but not essential as training will be given.

Thames Water information and salary details

This role is based at our head office in central Reading, Berkshire. We are offering a salary of up to 30,000, depending on experience. Our competitive salary package includes an excellent contributory pension and holiday scheme and a wider benefits scheme which includes an annual pay review, season ticket loans and loyalty awards for continuous service plus discounts at a wide range of retailers via Benefits on Taps. We also offer 2 paid volunteering days per year.

About Thames Water

Thames Water is the largest water and waste-water services company in the UK. We provide the essential service at the heart of daily life, health and enjoyment to 15 million customers across London and the Thames Valley and we are going through a period of exciting change. On a typical day we supply 2.6 billion litres of top quality drinking water and our 350 sewage treatment works treat more than 4.2bn litres of waste-water. Our 85,000 miles of water mains and sewers would wrap around the world three-and-a-half times.

We are focusing like never before on delivering brilliant services and providing our customers with a great experience. We are in the process of transforming our business in order to achieve this. To help us succeed, we need a range of new skills and capabilities and will be recruiting for these in the coming months. We are on the lookout for talented people across our entire region who are interested in helping us to become the best water and waste-water company in the UK.

Thames Water is an equal opportunity, Disability Confident, and Stonewall diversity champion employer.

Closing Date: The closing date for applications is 22/10/2018.