What is the purpose of the role?
The Continuous improvement manager will be responsible for helping to develop and support the partnership between Planning and Scheduling and our operations colleagues in Above Ground Water and Wastewater, driving significant process improvements across the departments, focussing on delivering continuous improvement. This is a fantastic opportunity to create, lead and develop the company’s critical process evolution and improvement path. We are looking for someone to champion and expertly drive the continuous improvement agenda. Continuous improvement and process excellence is essential in underpinning our entire business and is part of our strategic transformational journey.
What makes this role unique?
You will be joining us at a time when the industry is transforming towards a more competitive market - the biggest change since privatisation. This is a fantastic opportunity to create positive changes that will have an everlasting effect on both the business and our customers. This is your chance to really make your mark at this exciting time in Thames Water’s history, gaining exposure across a broad range of business areas along the way.
What will this role involve?
This role will involve:
Work with all the teams to identify and deliver change to the Planning and Scheduling area in Above Ground Water and Wastewater as well as the wider Planning and Scheduling teams in Operations Planning.
Obtain feedback and information from team members to identify areas for support and improvement and deliver the change (with support from wider change functions if needed). Embed change and evidence that it is sustainable.
Driving and enhancing a culture of continuous improvement in a consistent direction.
Liaise with the reporting teams for performance information and feedback any insight to the wider team as well as using data/insight to support business justification and evidencing improvements.
Lead research into other business areas for best practice, share knowledge and develop our customer experience and processes as a consequence.
Lead and develop process excellence across the Planning & Scheduling team and ensure consistent and agreed processes are tracked, monitored and updated accordingly.
Identify recurring faults and issues and develop/introduce new ways of working to reduce the repetition of these.
Build on current and further developing process improvement methodologies and capabilities within the wider team.
Drive improvement initiative to nurture and develop our people and assets.
What are we looking for?
We are looking for a highly motivated and flexible individual to deal with constantly changing demands within a fast-paced environment. Ideally, you will have experience in a similar role, utilising process improvement methodology, problem solving and handling multiple projects at one time. To be successful in this role, you will have experience in implementing change and continuous improvement procedures. You will be dedicated, results driven professional with a strategic mind-set, who possesses strong project management and the ability to engage hands-on. You will possess excellent collaborative, consultative, influencing and negotiation skills alongside exceptional organisational skills and the ability to create and maintain working relationships at all levels. This role will involve some line management so experience in managing a small team will be beneficial.
Thames Water information and salary details
This exiting position is based in Reading, Berkshire. We are offering a salary of £35,700 - £48,300 depending on skills and experience. Our competitive salary package includes an excellent contributory pension and holiday scheme and a wider benefits scheme which includes an annual pay review, season ticket loans and loyalty awards for continuous service plus discounts at a wide range of retailers via Benefits on Taps. We also offer 2 paid volunteering days per year.
Thames Water is an equal opportunity, Disability Confident, and Stonewall diversity champion employer.
Closing Date: The closing date for applications is 23/10/2018.