About the role:
Thames Water is undergoing significant business transformation spanning all areas of the organisation and as such the environment is fluid, challenging yet hugely rewarding.
Business Architecture is a newly set up area of expertise and forms a key part of the Transformation and Change Team. Business Architecture is also a new community of practice within the Thames Water “Project Management and Business Architecture” Job Family.
The Head of Business Architecture is responsible for building the Business Architecture team, as well as defining and developing the Business Architecture practice to be industry leading.
Business Architecture includes a business' operating model (‘ways of working’ or processes, tools and applications, data and insight), and defines how the operating model delivers value to and interacts with customers, external stakeholders and regulators.
The Head of Business Architecture is accountable for the design and improvement of the Thames Water Business Architecture, using agreed and measurable business performance indicators.
This leadership position gives the role holder the opportunity to shape and lead a new community of practice and build a team that will provide crucial input and support to any business change programme.
The role is a critical and senior position for Thames Water, with key internal stakeholders at Director, CFO and CEO level, as well as external shareholders such as Thames Water’s regulators.
This is a new capability within Thames that needs to be designed, built, implemented and improved. It requires business architecture subject matter expertise and a proven track record with a big ‘4’’ consultancy experience would be highly beneficial.
To be successful you will have the following skills and experience:
Defining and improving the Thames Water Operating Model (business processes, roles and accountabilities, business systems and data and insight), prioritising operational excellence, cost efficiency and customer experience.
Within this role you will be working with a variety of internal departments and third party business partners who will have their own mixture of views of what is needed to be delivered, you will make sure you identify these and find the solutions to deliver them in a lean style methodology that not all parties will have worked to previously so you will guide educate and influence so you can drive a high-performance delivery focused culture.
Your previous experience covering a high number of years would include you delivering multiple million-pound Digital Transformation programmes within Telecoms, finance, banking or energy environment.
You will be defining key metrics to measure the quality and performance of the Operating Model, defining procedures to measure compliance and performance, and to take appropriate actions for improvement.
Performing the role of Business Architecture Design Authority, designing and approving or rejecting any suggested change to any element of the Operating Model.
- Defining business processes (down to level 4)
- Defining data and insight capabilities
- Defining the organisational functions and responsibilities needed to implement the operating model
As part of the business improvement you will work with the HR and local management teams to define and embed organisational changes required to adapt to operating model changes.
Ensuring business and operational readiness to adopt to the changes is implemented, managing all other change related impacts to the business resulting from programme implementation.
You will build and lead the Business Architecture practice within Thames Water, designing and owning the overall Thames Water Business Architecture and Operating Model and be responsible for the overall sign-off of any proposed business solution, impacting or risking to impact any element of the Thames Water operating model.
The practice will include the team to have business architecture experts, who will provide high quality support, advice and final approvals to all major business change programmes.
You will design the customer experience and operational requirements, as well as the quality criteria associated with each phase of the programme, designing the end-to-end Service Model for each change and making sure the customer experience and operational requirements are ‘joined up’.
Some of your qualifications include:
- ITIL Master
- Prince 2 Practitioner
- APM Project Professional Qualification (PPQ)
- Six Sigma Green Belt (CSSGB) and/or Six Sigma Black Belt (CSSBB)
What’s in it for you?
Our competitive salary and package include a competitive bonus (up to 50% of basic salary), car allowance, private healthcare, an excellent contributory pension (up to 18%), 26 days holiday. There is also a wider benefits scheme which includes an annual pay review, season ticket loans and loyalty awards for continuous service plus discounts at a wide range of retailers via Benefits on Taps.
We’re proud to be here for our local community, offering all of our teams two days paid volunteer leave a year, as well as proudly supporting a lot of local events and charities.
Click here to view our full list of Rewards and Benefits
About us:
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to millions of customers by supplying 2.7 billion litres of world-class water to around 10 million homes.
As our world changes, the need to take care of our most precious resource is greater than ever, both locally and globally. That’s why, at Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open. We’re passionate about providing world-class tap water, now and for the future.
We’re also turning poo into power, self-generating 20% of the energy we use and, in turn, doing our bit for the planet. We’re reducing plastic waste by celebrating our tap water and rolling out an ambitious water fountain project. We’re using our voice to lobby for change and partnering with WaterAid to provide clean water to the world’s poorest communities.
Together, we’re building a better future for our customers, our region and our planet.
Thames Water is a unique, rewarding and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader, welcoming individuals from all walks of life and leading the way with an award-winning mental health and wellbeing strategy.