This vacancy is now closed

 

Who are we?

We are the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km’s of pipes, to keep taps flowing and toilets flushing. We are an essential service and have operated throughout the Covid19 pandemic. 

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open.

What you will be doing

The Customer Assurance role is the key interface between the business and its customers, responsible for keeping a customer informed on progress throughout their journey. This involves case managing an issue and proactively working with relevant internal and external stakeholders to meet our customer promises and ensure that Thames Water achieves and maintains its CSAT Score. An understanding of the types of issues customers may face is crucial for the role in order to bring multiple teams and sources of information together. This plays a significant part in helping the progression of work and ensuring jobs are completed within SLA.

We’re looking for you to:

  • Have excellent customer service skills with previous experience preferred.
  • Be able to work under pressure to meet demanding targets.
  • Be able to work effectively as part of a team.

This is a temporary position to start ASAP, paying £10.95 per hour.