Who are we?
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km’s of pipes, to keep taps flowing and toilets flushing. We are an essential service and have operated throughout the Covid19 pandemic.
At Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open.
What you will be doing
This is an exciting opportunity where you will be supporting the Self-Lay team in managing the daily workflow and be responsible for our self-lay providers. You will be reviewing customer queries and hitting daily productivity targets and contributing to hitting the team KPI’s and SLA’s.
In an ever-changing environment, you will be able to support & assist the business in achieving the key objectives. During this process, you must ensure that our customer is at the heart of everything we do as well as ensure our assets are protected.
You will be working collaboratively within an established team and across the business; you will have exposure to a wide variety of stakeholders including customers, developers, contractors, and operations.
We’re looking for you to:
- Have excellent communication and interpersonal skills, to clearly interact with our stakeholders and customers.
- Take accountability for your role while working accurately and flexibly within a busy team.
- Be fully competent at using the appropriate Company IT Systems and Office Software.
- Possess excellent organisational skills.
- Have a proven track record of strong performance and a demonstrated ability to deliver results gathered from experience.
What’s in it for you?
Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 28 with the length of service and a wider benefits scheme.
We’re proud of the positive ways of working we have adopted during the pandemic. We want to create a more flexible and dynamic environment so all our colleagues can thrive. For our office-based roles we are moving to a hybrid approach where we will provide options around working from our offices, our operational sites and home dependent on role/team/individual. This will be discussed during the assessment process.
Thames Water is a unique, rewarding and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader and we are a Times Top 50 Employer for Women.
You can find out more in our working for us section of our website.