Who are we?
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing. At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.
What you’ll be doing:
As a capacity planning analyst, you’ll be an important member of the Demand & Capacity Planning team responsible for providing a first-class service for capacity, resource planning and insight. Reporting to your capacity planning manager, your aim will be to enable efficient resourcing, for teams within your remit, that will maintain customer service excellence and adherence to regulatory outcomes.
This is an exciting role where you’ll be working with a variety of field-based teams as well as internal stakeholders to generate value adding management information and analysis, providing valuable insight into the performance of our field-based teams. You’ll be predominantly focused on understanding work volumes and resourcing to meet demand. This will involve working with large data sets, interrogating the information to define and deliver effective solutions that will help shape Thames Water’s business-as-usual.
In collaboration with your colleagues, you’ll be defining and creating capacity plans, embedding these within the business and ensuring their validity. You’ll be producing analytics – forecasting and proactive capacity insight – which will be basis for the plan, as well as effectively delivering against the ad-hoc workload of requests. You’ll also collaborate with modellers, GIS analysts and data & insight teams to deliver innovative outputs and analysis that will help promote productivity and efficiency within the business.
What you should bring to the role:
To be considered for this role, it is essential that you have stakeholder engagement experience up to a senior level, as well as the ability to analyse irregularities in data and trends. You’ll have strong presentation skills and be competent in the use of Microsoft Office with Excel to at least an intermediate level, as well as be competent using Power BI to create and design reports. Previous experience in capacity planning and the utilities industry, specifically UK waste and water networks, would be beneficial. Ideally you will also be skilled in influencing conversations and SAP experience.
What’s in it for you?
We’re proud of the positive ways of working we’ve adopted during the pandemic, creating a more flexible and dynamic environment so all our colleagues can thrive. For our office-based roles we’re moving to a hybrid approach with various options across working from home, office and our sites.
Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with the length of service and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.
Thames Water is a dynamic, rewarding and diverse place to work, with opportunities around every corner. If you join our team, you’ll enjoy a fulfilling career and flexible working arrangements.
We’re also proud to embrace and promote diversity and believe that creating a workforce that reflects the communities we serve will help us to thrive. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.
Find out more about working at Thames Water
We deliver life's essential service so our customers, communities and the environment can thrive. This means, when a crisis happens, we all rally round to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an Ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and a earn bit of extra money along the way.
Disclaimer: due to the high volume of applications we receive, we may close a vacancy earlier than the advertised date. This is so we can manage all the applications properly and give candidates a positive experience. Once closed, we can’t consider any further applications, so please submit your application as soon as possible to avoid disappointment.