Thames Water is seeking a dynamic Non-Household (NHH) Metering & Data Services Lead on a Fixed Term Contract 13 – 18 months to drive our ambitious smart metering programme and deliver impactful results for our customers.

What you will be doing as the NHH Metering & Data Services Lead: You will lead the rollout of smart meters for our non-household customers, ensuring they are installed efficiently and effectively. By 2030, our goal is to have every business smart-metered, providing valuable data to support water conservation and reduce demand. You’ll work closely with internal teams, contractors, and external partners to deliver this critical programme, aligning with market standards and driving improvements in performance and customer satisfaction. This is a fantastic opportunity to help shape the future of water management for businesses in our region.

Duties to include but not limited to:

  • Supporting the NHH Metering and Data Manager delivering our annual meter replacement programme on business customers and ensuring NHH market SLA compliance and performance. Supporting the team with any other NHH Service Delivery request, such as our Digital Data Service or Meter Accuracy testing.
  • Supporting on the rollout the correct smart meter technology aligning to our strategy and plans, to ensure maximum coverage and data availability. Monitoring NHH smart meter issues/performance and supporting improvements and our Digital Data Services offering to Retailers and 3rd parties.
  • Supporting the NHH Metering and Data manager on managing our framework contractors including quality assurance.
  • Working with our call centre, Retailers and 3rd parties to ensure an excellent customer service for our NHH programme delivery. Provide first response to escalations & complaints as well as root cause analysis on escalation, complaints and out of SLA reviews.
  • Ensuring we have clear reporting of outputs and performance. Reporting using excel, power BI reports and data from corporate systems.
  • Drive continuous improvement and implement new processes that improve performance and drive efficiency. Supporting implementation of changes to the TW service offering and implementing changes made to the NHH market code.
  • Flagging risks and opportunities and raising Purchase Orders.
  • Working alongside key stakeholders and teams for successful programme delivery. Support maximising the benefits of our pro-active meter replacement programme (e.g. Leakage, Long Unread, Water efficiency).
  • Assisting with our legal process, to obtain entry to business premises to exchange or install meters, achieving our target of becoming 100% smart in AMP8.
  • Ensuring zero compromise on H&S.

Base location: Hybrid - Worcester House, Langley SL3 6EY. The role will involve some ad hoc site visits.

Hours: 36 hours per week: Monday to Friday.

What you should bring to the role:

  • Have experience in the water industry or a related field, with knowledge of metering and smart meter programme rollouts (at least 2 years preferred, but we welcome equivalent experience).
  • Excel at building relationships and working collaboratively with contractors and stakeholders to achieve shared goals.
  • Are skilled at managing multiple priorities, staying calm under pressure, and meeting deadlines or SLAs effectively.
  • Have an understanding of smart water meter technology and its practical applications
  • Are proficient in data analysis, with strong skills in Excel or similar tools.
  • Have experience working with Power BI or other dashboard creation and interpretation platforms.
  • Are confident in presenting and reporting, able to communicate complex ideas clearly and effectively.
  • Bring a proactive, team-oriented attitude, with the ability to take ownership of tasks while contributing to a supportive team culture.

What’s in it for you?

  • Competitive salary - Offering a starting salary of £37,520 and up to £46,900 per annum depending on skills and experience
  • Annual leave: 26 days holiday per year increasing to 30 with the length of service (plus bank holidays)
  • Access to lots of benefits to help you take care of your and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling to Cycle to Work schemes, shopping vouchers and life assurance Find out more about our benefits and perks

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.

Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

The real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is a great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. We aim to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support you.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid