At Thames Water, we’re on a mission to deliver outstanding services and infrastructure for our customers, communities, and the environment. To achieve this, we’re looking for a Head of Developer Services—a role that’s critical to driving transformation and delivering excellence across our Developer Services function.

This is a high-profile opportunity to lead a team of talented professionals and oversee a diverse portfolio of water and wastewater infrastructure projects. You’ll manage relationships with major housebuilders, large corporate customers, and key stakeholders to ensure we deliver efficient, effective, and customer-focused solutions that align with our regulatory obligations and business goals.

What you’ll be doing as Head of Developer Services

As Head of Developer Services, you’ll be responsible for delivering large-scale projects that enable new developments and enhance existing infrastructure. Your key responsibilities will include:

  • Leading and managing a team of 100-150 FTEs, alongside supplier colleagues, to deliver against our strategic and operational goals.
  • Overseeing the delivery of multi-million-pound water and wastewater infrastructure projects, ensuring they’re on time, within budget, and meet the highest quality standards.
  • Building and managing strong relationships with executive-level stakeholders, including housebuilders, national infrastructure project leaders, and corporate clients.
  • Driving the implementation of our Developer Measure of Experience (DMEX) improvement plan, mitigating financial penalties and unlocking potential opportunities.
  • Acting as the key interface for Developer Services at Board, CEO, and Executive forums.
  • Managing an operational budget of £750m over AMP8, delivering efficient capital spend and ensuring alignment with regulatory and industry standards.
  • Leading the delivery of transformation initiatives to enhance customer experience, streamline operations, and improve health and safety outcomes.

Base location Hybrid/Reading - Travel will also be required to visit sites

Working Pattern: Full-time, 36 hours per week.

What you should bring to the role

We’re looking for someone who is confident, resilient, and passionate about driving positive change. To succeed in this role, you’ll need:

  • Demonstrable experience leading large-scale infrastructure projects, ideally in a regulated industry.
  • Exceptional stakeholder management skills, with the ability to challenge constructively and influence at an executive level.
  • Strong understanding of health and safety requirements in large-scale project environments.
  • A fresh-thinking approach, with the ability to solve complex challenges and drive innovative solutions.
  • Experience managing diverse teams, including both in-house and outsourced colleagues.
  • Commercial acumen, with the ability to balance financial performance, regulatory compliance, and customer outcomes.
  • A collaborative, people-focused leadership style that puts health, safety, and wellbeing first.

To apply, please submit your CV along with a cover statement outlining:

How does your transferable experience make you a strong fit for the position, in particularly in providing examples of demonstrable experience leading large-scale infrastructure projects.

What’s in it for you?

We’re the UK’s largest water and wastewater company, supplying essential services to over 16 million customers every day. We’re passionate about building a better future—for our people, communities, and the environment—and we’re looking for skilled, driven individuals to join us on our journey.

  • Competitive salary from £95,000 - £115,000 per annum depending on experience
  • Annual Leave - 26 days holiday per year increasing to 30 with the length of service (Plus bank holidays)
  • Car Allowance
  • Annual Bonus
  • Private Medical Health Care
  • Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution
  • Personal Medical Assessments – Open to all once a year
  • Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.

Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.