At Thames Water, we don’t just deliver water – we deliver impact. Every day, we supply 2.6 billion litres of clean water to 15 million customers, helping communities and the environment thrive. As the UK’s largest water company, we’re on a mission to build a smarter, more sustainable future – and we want bold, visionary thinkers to join us.
We’re excited to launch a brand-new opportunity for a Senior Fraud Manager – a high-impact role focused on analysis, insight, and strategy. This is your chance to shape the future of fraud risk management at Thames Water, influencing decisions at the highest level.
What you’ll be doing as Senior Fraud Manager
- Leading a strategic review of the fraud landscape across Thames Water and the wider utilities sector.
- Analysing current fraud exposure and identifying systemic vulnerabilities, emerging risks, and control gaps.
- Designing a forward-looking fraud strategy that leverages data, behavioural insights, and digital innovation.
- Developing and embedding enterprise-wide fraud risk frameworks aligned with our central risk approach.
- Collaborating with senior stakeholders across Finance, Risk, Digital, and Customer Services to drive strategic alignment.
- Acting as a subject matter expert and trusted advisor to Directors, the Executive team, and external regulators.
- Producing high-quality reporting and actionable insights to inform decision-making and governance.
- Laying the groundwork for future capability growth, with a focus on scalable tools and intelligent controls.
Base Location: Hybrid- with regular travel to our Swindon office. (minimum 3 days per month or as required for team meetings)
Working Pattern: 36 hours per week, Monday to Friday, 9am–5pm
Contract Type: Permanent | Division: Retail | Function: Customer Service.
What you should bring to the role
- Significant experience in fraud risk analysis, strategy, and prevention – ideally in Financial Services or Utilities.
- A proven ability to design and deliver enterprise-level fraud strategies.
- Strong analytical and risk quantification skills, with a data-driven mindset.
- Experience influencing senior stakeholders and navigating complex governance environments.
- A track record of leading change and driving strategic outcomes in ambiguous or evolving contexts.
Essential Skills & Qualifications:
- A degree or equivalent experience in a relevant analytical or risk discipline.
- Deep understanding of fraud analytics, behavioural indicators, and control frameworks.
- Excellent communication skills – able to distil complex insights into clear, compelling narratives.
- Collaborative and credible, with the ability to influence across business areas.
- Highly organised, intellectually curious, and detail-oriented.
Desirable:
- Experience in Water or Utilities fraud environments.
- Proficiency in SQL, Python, and Power BI.
What’s in it for you?
This is a rare opportunity to shape a critical function from the ground up – with the autonomy, visibility, and support to make a real difference. If you’re a strategic fraud expert ready to lead with insight and impact, we’d love to hear from you.
- Competitive salary from £54,940 - £82,410 per annum depending on experience.
- Annual Leave - 26 days holiday per year, increasing to 30 with the length of service. (Plus bank holidays)
- Car Allowance.
- Annual Bonus.
- Private Medical Health Care.
- Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution
- Personal Medical Assessments – Open to all once a year.
- Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.
Find out more about our benefits and perks
Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Learn more about our purpose and values
Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.
So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.
Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.
Our overarching aim is to ensure that Thames Water is great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.
Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.