We are looking for an Outfall Investigation Technician to join Thames Water permanently.

This role is part of the Environmental Protection Team, who are responsible for the delivery of the Surface Water Outfall Programme and investigation of polluted surface water outfalls suffering from widespread urban diffuse sources, mostly third-party misconnections.

What you’ll be doing as an Outfall Investigation Technician:

  • Identifying and tracing pollution in the affected catchments, and narrow down areas and sub-catchments to street and property levels using lift and look tracing, caging, CCTV and sampling.
  • You will carry out property surveys at domestic and commercial properties to check connections using dye and CCTV and identify misconnections or other pollution sources.
  • Completing survey sheets detailing the issue for the customer to rectify.
  • Perform follow-up visits to check rectifications, assist customers in finding solutions, and diagnose pollution at outfalls.
  • Support network regions with reactive tracing where required, and STW catchment investigations.
  • Technicians may also be required to install missing surface water rodding eye caps in private drains, which requires confined space entry and light civil work.

Base location: London – Travel will be required to the following locations: Hogsmill (KT13BW), Mogden (TW77LW), Maple Lodge (WD39SQ) & Slough (SL14QA).

Working pattern or hours: 36 Hours per week (Mon-Fri).

What you should bring to the role?

To thrive in this role, the essential criteria you’ll need is:

  • Full UK Driving License for daily travel to locations for assigned project work and customer properties.
  • Excellent customer service and communication skills.
  • Competent at using the appropriate IT systems, GIS and O365 software.
  • Excellent organisational skills.

Additional skills and experiences would be great to have/bring:

  • Knowledge of drainage and sewerage systems is desirable.
  • Previous experience in a similar role within the water industry.

What’s in it for you?

  • Offering a salary up to £32,000 depending on skills and experience.
  • Annual Leave: 24 days holiday per year increasing to 28 with the length of service (plus bank holidays)
  • Van and PPE provided for business use.
  • Performance-related pay plan directly linked to company performance measures and targets.
  • Generous Pension Scheme through AON.
  • Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.