About the role:

We have a great opportunity for a Field Operations Manager to join our clean water division. This role is an essential front-line role, which the business simply cannot operate without

As an operations manager, you will lead, coordinate, and support an operational service team comprising technicians, coordinators, technical leads, and contractors who work on the Thames Water trunk main and distribution network.

Your team will be offering support to deliver network maintenance, and ensuring accurate, calibrated and verified instrumentation. You will play a key role in helping Thames Water to meet its performance commitments and ODIs, but your primary focus will be the well-being and performance of your team.

This is an outstanding opportunity for a self-motivated individual who enjoys variety and thrives on making a difference every day.

What you’ll be doing as the Field Operations Manager

  • Responsible for managing the Health, Safety and Wellbeing of all the people in my team, and all those working on the water network under my leadership.
  • Lead a team that delivers an exceptional service to our customers, ensuring that they trust us, they feel we are easy to do business with and that we really care.
  • Responsible for managing the budgetary and financial activities of the team with guidance from the Field Service manager (Line Manager)
  • Have clear objectives and targets, with a good understanding of KPI’s and what is required to deliver good performance.
  • Lead and develop a highly performing team focused on briefing and delivering specified outputs in an efficient, effective, and commercially sound manner.
  • Ensure your team is effectively resourced and that you have a capacity plan to demonstrate where there are risks in servicing provision, working with other departments to support times of high demand.
  • Very good knowledge of the processes of water networks, as well as Water Network Standards, to understand and demonstrate best practice.
  • Ability to work with minimum supervision, under their own initiative, to deliver specified work streams within SLAs.
  • Ability to manage overtime usage on a controlled, reportable and fair basis.
  • Competent at using appropriate company IT Systems and office-based software, with a preference for experience in GIS, Meterman, Z-One, PI, SCADA, Sample Manager, and MS Teams.
  • Excellent communication and inter-personal skills.
  • High level of attention to detail with the ability to work accurately with high work volumes.
  • Proactively own either non-available asset issues on high-priority assets, complex cases, or out of SLA cases, to attain a resolution.

Base Location: Ashford Common - TW15 1RU

Working Pattern: 36 Hours Monday- Friday 7:30 am – 3:30 pm

Due to the nature of this role, you must hold a full UK driver's licence

What you should bring to the role

To thrive in this role, the essential criteria you’ll need are:

  • Strong people leadership skills.
  • Ability to analyse performance and report on KPI’s and SLA’s.
  • Understanding of the water network and its assets.
  • Good presentation skills and familiarity with the MS Office suite of applications.
  • Strong communication skills for written and presentation purposes.

Additional skills and experiences that would be beneficial

  • Used to working in a fast-paced environment.
  • Flexible and agile approach to managing projects or programmes of work.
  • Ability to carry out health and safety management audits of work locations.
  • Familiar with HR processes, recruitment and policies.
  • Experience of collaborating in a work environment with Trade Unions.
  • Quality control and compliance reporting.
  • Definition and delivery of performance improvement plans.

 

What’s in it for you?

  • Competitive salary paying up to £42,900 per annum, depending on skills and experience.
  • 26 days holiday per year, increasing to 30 days with the length of service (Plus bank holidays)
  • Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
  • Personal Medical Assessments – Open to all once a year.
  • Performance-related pay plan directly linked to company performance measures and targets.
  • Generous Pension Scheme through AON.
  • Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
  • Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay!
  • Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) 

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job, and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values.

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know. We’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.