The Learning Consultant drives performance improvement by identifying learning needs and delivering targeted, impactful solutions aligned with Thames Water’s strategic goals.

Acting as the primary contact for training requests, the role ensures learning initiatives are effective, consistent, and integrated across the business. Through expert consulting, analysis, and innovative design, the Learning Consultant supports skills development, enhances business outcomes, and champions a joined-up, outcome-focused learning culture.

What you’ll be doing as a Learning Consultant

  • Engage proactively with stakeholders to deeply understand business challenges, distinguishing between perceived wants and actual needs
  • Develop a tailored learning plan for each function, actively manage and update it on an ongoing basis.
  • Lead the performance consulting and learning needs analysis (LNA) process to qualify learning requirements stemming from strategic initiatives, larger business-as-usual (BAU) changes, or improvement efforts.
  • Prioritise learning interventions based on potential impact and measurable improvement, ensuring resources are directed where they will drive the greatest value.
  • Oversee the progress of learning projects, facilitating cross-functional collaboration to ensure high-quality outcomes and timely delivery
  • Manage relationships with external learning providers and consultants to ensure efficient, cost-effective delivery of high-quality learning solutions that meet business needs.
  • Actively contribute to shared processes, tools, and best practices that enhance team effectiveness and service delivery.
  • Evaluate the effectiveness and impact of learning interventions using agreed methodologies, balancing effort with expected outcomes
  • Collaborate with internal communications and Learning & Development colleagues to ensure consistent messaging and visibility of learning initiatives.

Base location – Hybrid – Clear Water Court Reading

Working pattern – Monday to Friday 36 hours

Necessary requirements for the role - Travel to Walnut Court, Swindon - as required (but roughly twice a month)

What you should bring to the role

The essential criteria to help you succeed in this role is:

  • Proven experience in a Learning & Development or Learning Consultant role within a complex, fast-paced organisation.
  • Demonstrated ability to work collaboratively across functions and with stakeholders at all levels, including senior leadership.
  • Track record of designing and delivering innovative, blended learning solutions architecture – aligned to strategic objectives
  • Strong understanding of learning theory, performance consulting, and learning methodologies (e.g. digital, social, experiential).
  • Excellent communication and consultancy skills
  • Strong organisational and project management skills, including risk and issue tracking.

Extra qualities that would be a great fit for our team:

  • Experience working in a regulated or operationally complex environment
  • Experience managing external learning providers and ensuring value for money
  • Relevant L&D qualification e.g. CIPD Level 5 or equivalent
  • Knowledge of learning evaluation models (e.g. Kirkpatrick) and data-driven decision-making.
  • Certifications in coaching, facilitation, or performance consulting

What’s in it for you?

  • Competitive salary of up to £58,000 per annum
  • Annual Leave - 26 days holiday per year increasing to 30 with the length of service (plus bank holidays)
  • Performance-related pay plan directly linked to company performance measures and targets
  • Generous Pension Scheme through AON
  • Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.