We have an exciting opportunity for an Illegal Connections Investigator to join our Illegal Connections Team.

The Illegal Connections Team at Thames Water are leading the industry and has, over several years, developed an enforcement strategy.  We work closely with our legal team to review our processes and the legislation to ensure best practice is continually developed and achieved.

The successful candidate will join two other investigators within this dynamic, fast-paced team that solely focuses on ensuring Thames Water protects our clean water network. You will be working with the Illegal Connections Manager, investigating instances of illegal water connections that are made to our clean network and applying the relevant enforcement legislation.

What you’ll be doing as the Illegal Connections Investigator

  • Targeting areas and developers known for illegal connections
  • Engaging with developers to educate and work toward rectification and compliance.
  • Gather evidence ensuring CPIA, PACE and Water Industry Act governance
  • Customer and stakeholder liaison.
  • Reporting, good inter-personal skills and ability to communicate at all levels.
  • Delivering educational presentations both internally and externally
  • Flexible approach to working hours when required and willingness to travel where necessary within the Thames Water clean water network area

Base Location – This is a hybrid role, and the base location can be flexible across our London and Thames Valley sites.

36 hours per week, Monday-Friday.

What you should bring to the role

To thrive in this role, the essential criteria you’ll need are:

  • Preferably background in enforcement
  • Evidence gathering and court file preparation experience is essential
  • Water Industry knowledge would be an advantage, but not essential
  • Excellent reporting and management of workloads
  • Good IT / MS Office / SharePoint
  • An ability to self-manage workload and time management, along with being self-motivated.
  • Motivated to conduct a gap analysis on each case and have excellent attention to detail and accuracy

What’s in it for you?

  • Offering between £46,000 and £48,000 per annum, depending on experience and skills.
  • 26 days holiday per year, increasing to 30 with the length of service. (Plus bank holidays)
  • Performance-related pay plan directly linked to company performance measures and targets
  • Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
  • Personal Medical Assessments – Open to all once a year.
  • Wider benefits scheme, including our benefits hub, which is packed full of offers and information to save you money and support your well-being.
  • Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job, and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know. We’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.