We are looking for you to join us as a Strategic Field Technician on a permanent basis.

This role will support the Strategic Network Upgrade program across the North London area. Although predominantly working across North London, you may be required to assist our larger Team to obtain KPI targets in South London.

Base location: North London - Woodford - E173PR; however, you will cover the wider area and drive between several different sites, therefore, you will need a full clean UK driving licence.

Working pattern: 38 hours per week, 07:30 – 15:36, Monday-Friday, plus the option for overtime, in which you will receive additional payment.

What you’ll be doing as a Strategic Field Technician:

  • Required to take ownership of Network Upgrade projects, supporting team members within the group and providing cover for projects during leave.
  • You will be contracted to support across the whole Thames Water operational strategic Asset area when business needs require.
  • Support network activities during asset failures whilst ensuring water quality compliance during work.
  • Minimise and prevent supply interruption, liaising with customers and working to resolve problems where necessary to ensure service is delivered efficiently.
  • Develop and enhance working relationships with other teams across the clean water business.
  • Support the Network Asset Maintenance within the whole TW estate during Network Events where required, and support to meet business targets.
  • Act as local network expert for isolation and rezoning, providing information for risk assessments & sharing information regarding network risks and other Health & Safety issues.
  • Responsible for investigating the clean water network to resolve poor asset performance, including high or low pressure, leakage, metering queries and Interruption of supply.

What should you bring to the role?

  • Good knowledge of the processes of water networks is desirable however, not essential.
  • Understanding and being able to demonstrate best practice regarding the Water Network Standards is desirable.
  • Relevant water network knowledge/experience is highly desirable to ensure that Permit to work, mains isolation packs and guided method of works for respective network operations are understood and implemented as per the process; however, not essential.
  • Ability to work under your own initiative to deliver specified work streams within SLAs.
  • Ability to manage overtime usage on a controlled, reportable and fair basis.
  • Competent at using appropriate company IT Systems and office-based software, with a preference for experience in GIS, Z-One, Sample Manager, and MS Teams.
  • Excellent communication and interpersonal skills.
  • High level of attention to detail.
  • A full UK driving licence is essential.

What’s in it for you?

  • Offering a salary from £29,323 per annum, depending on skills and experience.
  • Annual Leave: 24 days holiday per year, increasing to 28 with the length of service. (plus bank holidays)
  • Company Van provided.
  • Personal Medical Assessments – Open to all once a year.
  • Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.
  • Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
  • Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay.
  • Ongoing performance development reviews to help you be your best and identify growth opportunities.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world's water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.