Design Estimator

This vacancy is now closed

Customer Experience
Clearwater Court - Reading
Contract type
36 hours per week.
Up to £22,000 depending on skills and experience.
Closing date
Job description

About the role: 

Our developer services department play a vital role in enabling growth throughout the regions. They manage everything from connecting supplies for a new development to adopting or building over a sewer. 

The design team oversee 15,000 connections every year, working with household customers, small builders and major developers. 

Key areas of accountability will include: 

  • Designing and producing quotes for new clean water connections to our existing network.
  • This role will require you to learn in-depth technical information about providing new water services to our customers.
  • Prepare designs and quotes for new water connections when required.
  • Deal with customer enquiries and liaise with areas of the business in the effective delivery of new connections while at all times protecting Thames Water’s assets.
  • Develop excellent relationships with customers and ensure they receive an exceptional experience.
  • Carry out accurate work complying with company processes and regulatory requirements to agreed operational performance targets.
  • Identify opportunities to change processes to improve the customer journey.
  • Working collaboratively within an established team and across the business, you’ll work with a wide variety of stakeholders.

To be successful you will have the following skills and experience: 

  • Outstanding customer service and the ability to be flexible and positive to ever changing customer and business needs.
  • Strong communication skills as well as the ability to develop and maintain good working relationships to deliver exceptional customer service.
  • Previous experience of dealing with customer complaints, both written and verbal is advantageous.
  • Ability to learn quickly and build knowledge of company processes and policies.
  • Attention to detail is vital as you’ll be responsible for ensuring that all work is correct and compliant.
  • IT literate and understand internal systems and processes.

What’s in it for you?

Constantly striving to identify areas for process improvements, you will be in a key position to positively contribute to our customer’s experience. 

This is a fantastic opportunity to join a self-motivated team, where you will be involved in both technical and customer facing activity. 


Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 30 with length of service and a wider benefits scheme. This includes an annual pay review, season ticket loans, voucher scheme giving you money off in major retail outlets, loyalty awards for continuous service plus much more, including our refer-a-friend bonus, where you can receive up to £1,000 for helping someone get a permanent position within the company. 

We’re also proud to be here for our local community, offering all our teams two days paid volunteer leave a year, as well as proudly supporting a lot of local events and charities. 

Click here to view our full list of Rewards and Benefits

About us:

Thames Water is the UK’s largest water and wastewater company. We make a daily difference to millions of customers by supplying 2.7 billion litres of world-class water to around 10 million homes.   

As our world changes, the need to take care of our most precious resource is greater than ever, both locally and globally. That’s why, at Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open. We’re passionate about providing world-class tap water, now and for the future. 

We’re also turning poo into power, self-generating 20% of the energy we use and, in turn, doing our bit for the planet. We’re reducing plastic waste by celebrating our tap water and rolling out an ambitious water fountain project. We’re using our voice to lobby for change and partnering with WaterAid to provide clean water to the world’s poorest communities. 

Together, we’re building a better future for our customers, our region and our planet. 

Thames Water is a unique, rewarding and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader, welcoming individuals from all walks of life and leading the way with an award-winning mental health and wellbeing strategy.

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