Performance Manager

Ref
TWU-003134-7
Division
Operations
Location
Hampton
Contract type
Permanent
Full/Part-time
Full-time
Hours
36 hours per week across Monday to Friday between the hours of 08:00 and 17:00. Due to the nature of the role you will need to be flexible on working additional hours if required.
Salary
Up to £39,000 depending on skills and experience
Closing date
17/11/2019
Job description

About the role:

Taking the lead and developing a team of people to safely achieve specific operational outputs to the required standards, within budget and deadlines.

This role will involve:

  • Controlling and auditing site activity, ensuring the safety of the team, contractors and other third parties through the consistent application of company Health & Safety policy.
  • Managing a team of Slow Sand Filter Operators and a Working Supervisor to perform effectively against internal and external targets.
  • Delivering increasing levels of customer experience and optimising service delivery.
  • Preparing reports and presentations for key stakeholders as required.
  • Ensuring the team are in line with production plans and service agreements are met.
  • Working with the Technical team to ensure assets are available and in sound working order.
  • Managing budgets and cost to ensure you are meeting and exceeding tight financial targets while maintaining quality.
  • Ensuring the continued operability of the SSF team’s mobile plant, by certifying effective maintenance, helping diagnose faults and working with the mobile plant maintenance contractors.
  • You may be required to participate in an out of hours roster with the management team.

To be successful you will have the following skills and experience:

  • We are looking for someone who has previous experience managing a team or coordinating team activity as well as someone who can lead and develop people within a team.
  • Previous water experience would be beneficial as well as having knowledge of the clean water process. As well as this, previous industry experience would be beneficial, as would previous operation of mobile plant.
  • You will have good communication and interpersonal skills, alongside excellent organisational skills, a keen eye for detail and demonstrable ability of managing workload under pressure.
  • You will be confident in your ability to present key findings and liaise with managers of all levels.
  • A strong background in process management with excellent skills in operations, engineering, finance, H&S, stakeholder engagement and customer focus is essential.
  • Due to the nature of the role, a valid, UK driving licence is required.

What’s in it for you:

The Performance Manager will help to ensure compliance with regulatory standards to ensure wholesome drinking water is provided to our customers. Slow Sand Filters are the heartbeat of the process at Hampton and so you and your team will play a pivotal role in meeting the Production Plan.

Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with length of service and a wider benefits scheme. This includes an annual pay review, season ticket loans, voucher scheme giving you money off in major retail outlets, loyalty awards for continuous service plus much more, including our refer-a-friend bonus, where you can receive up to £1,000 for helping someone get a permanent position within the company.

We’re also proud to be here for our local community, offering all of our teams two days paid volunteer leave a year, as well as proudly supporting a lot of local events and charities.

Click here to view our full list of Rewards and Benefits

About us:

Thames Water is the UK’s largest water and wastewater company. We make a daily difference to millions of customers by supplying 2.7 billion litres of world-class water to around 10 million homes.

As our world changes, the need to take care of our most precious resource is greater than ever, both locally and globally. That’s why, at Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open. We’re passionate about providing world-class tap water, now and for the future.

We’re also turning poo into power, self-generating 20% of the energy we use and, in turn, doing our bit for the planet. We’re reducing plastic waste by celebrating our tap water and rolling out an ambitious water fountain project. We’re using our voice to lobby for change and partnering with WaterAid to provide clean water to the world’s poorest communities.

Together, we’re building a better future for our customers, our region and our planet.

Thames Water is a unique, rewarding and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader, welcoming individuals from all walks of life and leading the way with an award-winning mental health and wellbeing strategy.

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