About the role:
We are looking for a Cloud Operations & Support Engineer to provide day to day support for our expanding Azure Cloud infrastructure.
This role is within our newly created internal cloud support team.
This is a high-profile role supporting the core of the infrastructure world, with a high degree of autonomy and responsibility. Due to this being a new team there will be an opportunity to make a real difference and influence the provision and support of our Azure ecosystem.
Thames Water is on a very exciting journey to improve our IT services. You will be part of a new team creating our own in house multi-million-pound ITIL service management framework. You will be involved in continuously improving our service for our current and future long-term vision.
Key Accountabilities:
- Work with projects to bring new services on to the platform.
- Make recommendations to improve cost-efficiency or performance on the platform by re-architecting or changing the existing solution stacks.
- Identify and automate cloud platform processes where there is proven business value.
- Automation.
- Work in a collaborative way with members of the team using Agile methodology.
- Highlight opportunities for automation of our resolution steps where possible.
- Serve as an Incident Management escalation point for major incidents.
- Support the infrastructure running in Azure (Windows and Linux)
- Support of all platform services, Azure SQL Database, etc.
- Maintenance and continual improvement of Azure monitoring solutions.
- Diagnose and Fix all L2 and L3 related support incidents.
- Manage, maintain, support, and improve our ability to respond to incidents across the entirety of the IT Infrastructure estate.
- Undertake root cause analysis of major incidents.
- Respond to Incidents raised by the business in ServiceNow.
- Liaise with all appropriate parties to resolve tickets as they arrive.
- Participate in the ITIL Change and Release process.
To be successful you will have the following skills and experience:
- Demonstrable experience in a fast-paced IT operations environment.
- Will be versed in all aspects of Azure technology, from IaaS to PaaS solutions. Certification an advantage.
- Knowledge of Azure automation desirable.
- Good grasp of platform design methodologies and best practices when it comes to securing those platforms in a Cloud environment.
- Understands and has used Azure DevOps in an enterprise environment.
- Be highly technical in nature and have a good understanding of Linux and Windows operating systems.
- Good working knowledge of PowerShell, ARM Templates, Unix shell scripting
- Able to take control of a situation and provide guidance in an incident.
- Can integrate well with a small team of highly technical individuals.
- Broad exposure to lots of different technologies.
- Be highly flexible in approach to the work required.
- Experience of other cloud platforms desirable especially AWS.
What’s in it for you:
Our competitive salary and package include a competitive bonus, car allowance, private healthcare, an excellent contributory pension, 26 days holiday. There is also a wider benefits scheme which includes an annual pay review, season ticket loans and loyalty awards for continuous service plus discounts at a wide range of retailers via Benefits on Taps. We also have a referral scheme, where you can receive £750 for helping someone get a permanent position within the company.
We’re proud to be here for our local community, offering everyone two days paid volunteer to leave a year, as well as proudly supporting a lot of local events and charities.
Click here to find out more about working at Thames Water
About us:
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to millions of customers by supplying 2.7 billion litres of world-class water to around 10 million homes.
As our world changes, the need to take care of our most precious resource is greater than ever, both locally and globally. That’s why, at Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open. We’re passionate about providing world-class tap water, now and for the future.
We’re also turning waste into power, self-generating 20% of the energy we use and, in turn, doing our bit for the planet. We’re reducing plastic waste by celebrating our tap water and rolling out an ambitious water fountain project. We’re using our voice to lobby for change and partnering with WaterAid to provide clean water to the world’s poorest communities.
Together, we’re building a better future for our customers, our region and our planet.
Thames Water is a unique, rewarding and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader, welcoming individuals from all walks of life and leading the way with award-winning mental health and well-being strategy.