About the role:
We are seeking a motivated people and process manager to lead and develop a team of multi-skilled Site Technicians. You will drive their personal performance and improve overall engagement, whilst managing in line with established HR policies and processes. Increasing asset availability and performance within strict quality targets is key to the success of this role and will be achieved with a strong health and safety focus.
Day to day activities will include managing a budget of up to £2m, ensuring planned and reactive maintenance is carried out in a timely and efficient manner, and that processes are optimised to protect the environment and maximise the production of green energy by working closely with the Sludge Treatment Centre team.
Key Accountabilities:
- Health and safety – you will effectively lead the health and safety culture of the team as well as auditing health and safety systems and processes.
- Performance management – you will be responsible for ensuring the team achieve optimal performance in terms of work management and you will be responsible for developing the team’s process knowledge and introducing new skills and health and safety awareness.
- Process management – ensuring the STW achieves and maintains its required plant availability and reliability in order to meet quality targets at the agreed cost. This will include the management of statutory inspections.
- Financial management – owning and managing the budgetary and financial activities of the team and driving efficiencies into the overall operational budget.
- Customer & stakeholder management - ensuring exceptional service to our customers with early personal interventions as required.
To be successful you will have the following skills and experience:
- Do you have previous experience managing operational staff?
- Are you focused on continuous improvement?
- We are seeking an experienced people-manager with a proven track record of engaging & developing their team; ideally with field-based members.
- You will be used to taking the lead and achieving results in a difficult environment with a strong focus on, and good working knowledge of, health and safety.
- You will have experience managing an operational budget with a structured and proactive approach.
- Your technical knowledge and experience of the process plant will be underpinned by a background in wastewater treatment or a similar industry.
- You will need to be a good communicator and be competent in using IT equipment/systems and be able to interpret complex Excel spreadsheets.
- Qualifications should include an engineering HNC/HND or equivalent.
- Due to the nature of this role a full valid driving licence is needed.
What’s in it for you:
No one day is the same for our Performance Manager’s which gives a fantastic opportunity to apply their attributes to a front-line management role in Operations.
This is a challenging role and gives the successful person a great opportunity to make improvements and make a name for themselves.
Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with the length of service and a wider benefits scheme. This includes an annual pay review, season ticket loans, voucher scheme giving you money off in major retail outlets, loyalty awards for continuous service plus much more, including our refer-a-friend bonus, where you can receive up to £1,000 for helping someone get a permanent position within the company.
We’re also proud to be here for our local community, offering all of our teams two days paid volunteer leave a year, as well as proudly supporting a lot of local events and charities.
Click here to view our full list of Rewards and Benefits
About us:
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to millions of customers by supplying 2.7 billion litres of world-class water to around 10 million homes.
As our world changes, the need to take care of our most precious resource is greater than ever, both locally and globally. That’s why, at Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open. We’re passionate about providing world-class tap water, now and for the future.
We’re also turning waste into power, self-generating 20% of the energy we use and, in turn, doing our bit for the planet. We’re reducing plastic waste by celebrating our tap water and rolling out an ambitious water fountain project. We’re using our voice to lobby for change and partnering with WaterAid to provide clean water to the world’s poorest communities.
Together, we’re building a better future for our customers, our region and our planet.
Thames Water is a unique, rewarding and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader, welcoming individuals from all walks of life and leading the way with award-winning mental health and well-being strategy.