Business Resilience Manager

Kemble Court

This vacancy is now closed

Job description

About the role:

As the Business Resilience Manager, you will be responsible for ensuring the business has a clear understanding of both internal and external risks and the impact this can have on its operation and the service provided to our customers. You will need to ensure clear and cost-effective plans are developed to mitigate these risks and provide an informed response to build business resilience.

Through these plans and working with stakeholders you will be required to improve the external perception of Thames Water as a professional, resilient and prepared organisation.

You will be accountable for ensuring strong relationships are built and maintained with internal and external stakeholders to enable effective risk management and mitigation in line with regulatory requirements (i.e. SEMD) and internal resilience standards.

You will act as the external face of Thames Water’s Business Resilience function, building and maintaining relationships with LRFs, Local Councils and resilience-based forums to support the work of the Emergency Planners and Business Resilience Leads - managing stakeholders, partners and other third parties in alignment with the external affairs team.


Key Responsibilities:

  • Act as the lead for relationships with Department for Environment, Food & Rural Affairs (DEFRA), Environment Agency (EA) and Drinking Water Inspectorate (DWI) in relation to business resilience.
  • Accountable for the effective performance management and development of the Business Resilience team, in line with the competency framework.
  • Ensuring auditable risk logs are maintained to support business resilience, mitigation planning and implementation across Thames Water, relating to but not limited to, the Civil Contingencies Act, SEMD regulations, CPNI etc.
  • Responsible for planning and preparing for large scale external events which may impact business resilience, continuity or incident response i.e. the Olympics, Brexit etc.
  • Accountable for ensuring business continuity plans are in place across the business in line with the strategic policies.
  • Accountable for the provision of internal business resilience policies, plans, procedures, and guidelines, reflecting external regulatory change, and managed in line with business standards, quality and compliance measures.


To be successful you will have the following skills and experience:

  • Understanding of water and wastewater operations is preferable
  • Strong communication skills, both verbal and written
  • Computer literate; with ability to use new systems with training
  • Ability to communicate complex legislation and language into user-friendly guidance and updates
  • Well-developed analytical and critical thinking skills
  • Strong decision-making skills, in a risk-based environment
  • Excellent relationship management and leadership skills
  • Excellent coaching skills and a track record of development of others


What’s in it for you:

Our competitive salary and package include a competitive bonus, car allowance, private healthcare, an excellent contributory pension, 26 days holiday. There is also a wider benefits scheme which includes an annual pay review, season ticket loans and loyalty awards for continuous service plus discounts at a wide range of retailers via Benefits on Taps.

We’re proud to be here for our local community, offering all of our teams two days paid volunteer leave a year, as well as proudly supporting a lot of local events and charities. 

Click here to view our full list of Rewards and Benefits


About us:

Thames Water is the UK’s largest water and wastewater company. We make a daily difference to millions of customers by supplying 2.7 billion litres of world-class water to around 10 million homes.  

As our world changes, the need to take care of our most precious resource is greater than ever, both locally and globally. That’s why, at Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open. We’re passionate about providing world-class tap water, now and for the future.

We’re also turning waste into power, self-generating 20% of the energy we use and, in turn, doing our bit for the planet. We’re reducing plastic waste by celebrating our tap water and rolling out an ambitious water fountain project. We’re using our voice to lobby for change and partnering with WaterAid to provide clean water to the world’s poorest communities.

Together, we’re building a better future for our customers, our region and our planet.

Thames Water is a unique, rewarding and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader, welcoming individuals from all walks of life and leading the way with an award-winning mental health and wellbeing strategy.

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