Demand and Scheduling Team Manager

This vacancy is now closed

Kemble Court
Contract type
36 hours per week
Up to £25,223 per annum (dependant on experience).
Closing date
Job description

Key Accountabilities:

As the Demand and Scheduling (DSA) Team Manager, you will lead and develop the DSA team to safely achieve specific operational outputs to the required standards, within budget and deadlines.

You will control and audit site activity, ensuring the safety of the team, contractors and other third parties through the consistent application of company Health & Safety policy.

By managing the DSA team, you will effectively drive performance against internal and external targets by leading and developing members within the team optimising service delivery and preparing reports and presentations for key stakeholders as required.

The DSA maintains records of employees for scheduling purposes, e.g. creating/ amending attendance records, creating substitutions (i.e. shift swaps) and amending availability records (e.g. standby & other availability outside core working hours).”

As part of the role, it is vital that you become a champion of availability, driving best behaviours around capacity management as well as updating and refreshing regular reports.

To be successful you will have the following skills and experience:

  • Ability to lead and develop people within a team.
  • Good communication and interpersonal skills.
  • Excellent organisational skills.
  • Good knowledge of Health and Safety requirements
  • Previous experience developing reports in Excel and/or PowerBi
  • Relevant industry experience and understanding of the business would also be advantageous but not essential

What’s in it for you:

Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with the length of service and a wider benefits scheme. This includes an annual pay review, season ticket loans, voucher scheme giving you money off in major retail outlets, loyalty awards for continuous service plus much more, including our refer-a-friend bonus, where you can receive up to £1,000 for helping someone get a permanent position within the company.  

We’re also proud to be here for our local community, offering all of our teams two days paid volunteer leave a year, as well as proudly supporting a lot of local events and charities. 

Click here to view our full list of Rewards and Benefits

About us:

Thames Water is the UK’s largest water and wastewater company. We make a daily difference to millions of customers by supplying 2.7 billion litres of world-class water to around 10 million homes.  

As our world changes, the need to take care of our most precious resource is greater than ever, both locally and globally. That’s why, at Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open. We’re passionate about providing world-class tap water, now and for the future.

We’re also turning waste into power, self-generating 20% of the energy we use and, in turn, doing our bit for the planet. We’re reducing plastic waste by celebrating our tap water and rolling out an ambitious water fountain project. We’re using our voice to lobby for change and partnering with WaterAid to provide clean water to the world’s poorest communities.

Together, we’re building a better future for our customers, our region and our planet.

Thames Water is a unique, rewarding and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader, welcoming individuals from all walks of life and leading the way with award-winning mental health and well-being strategy.

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