Night Network Service Technician Supervisor

This vacancy is now closed

Ref
TWU-004371-7
Division
Operations
Location
Deptford – South East London
Contract type
Permanent
Full/Part-time
Full-time
Hours
38 hours p/w
Salary
An approx. starting salary from £28,000 + 33% Shift allowance per annum. Subject to skills and experience.
Closing date
07/04/2020
Job description

About the role:

The night working supervisor is responsible for being the main point of contact and coordination of resources to support the night work for network service technicians working on Thames Water Trunk Main maintenance program and Project Support teams. You will be responsible for four members of staff 2x North London and 2x South London and your area of operation will be the whole of the London region.

You will report to the South London Field operations manager and work closely with the North London Field operations manager to deliver key KPI’s.

Key Accountabilities:

  • Performance managing a field operations team to deliver operational performance and customer service targets.
  • Create reports and attend meetings with area managers to discuss KPI’s and team performance
  • Ensure that all planned work is through our internal SAP system and work is delegated to individual engineers, whilst creating own database to manage the team's workflow.
  • Review and ensure any costs can be recharge to the related projects.
  • Ensure resources are planned for all agreed programmes of work.
  • Provide specialist technical advice and knowledge where appropriate.
  • Statutory obligations and Thames Water Policy and Standards are maintained at all times.
  • Promote a culture of engagement and motivation within the team.
  • Conduct regular site visits throughout the night to assess the quality of work being completed by your team.
  • Complete TW H&S audits in line with management’s requirements
  • Take team responsibility for safe working practices that comply with company procedures.

To be successful you will have the following skills and experience:

  • The ideal candidate will have experience in leading, developing and performance managing field-based operatives. You will have gained experience within the water industry and must possess excellent communication and interpersonal skills.
  • As there may be times where you will have to support operationally, you will be technically experienced with a good understanding of how the clean water network operates.
  • You will be fully competent in the use of Microsoft Excel, Teams and Word as well as planning and reporting software.
  • Strong health and safety and customer-based ethic are crucial.

What’s in it for you:

This role will utilise your strong leadership and management skills as you will be leading a team of field-based operatives. It offers a unique opportunity to work in a high profile role in operations, taking responsibility and accountability for the performance and health, safety and wellbeing of the team whilst encompassing a large geographical area.

Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 30 with the length of service and a wider benefits scheme. This includes an annual pay review, season ticket loans, voucher scheme giving you money off in major retail outlets, loyalty awards for continuous service plus much more, including our refer-a-friend bonus, where you can receive up to £1,000 for helping someone get a permanent position within the company. 

We’re also proud to be here for our local community, offering all of our teams two days paid volunteer leave a year, as well as proudly supporting a lot of local events and charities.

Click here to view our full list of Rewards and Benefits

About us:

Thames Water is the UK’s largest water and wastewater company. We make a daily difference to millions of customers by supplying 2.7 billion litres of world-class water to around 10 million homes.

As our world changes, the need to take care of our most precious resource is greater than ever, both locally and globally. That’s why, at Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open. We’re passionate about providing world-class tap water, now and for the future.

We’re also turning poo into power, self-generating 20% of the energy we use and, in turn, doing our bit for the planet. We’re reducing plastic waste by celebrating our tap water and rolling out an ambitious water fountain project. We’re using our voice to lobby for change and partnering with WaterAid to provide clean water to the world’s poorest communities.

Together, we’re building a better future for our customers, our region and our planet.

Thames Water is a unique, rewarding and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements, and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader, welcoming individuals from all walks of life and leading the way with an award-winning mental health and wellbeing strategy.

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