About the role:
This is an exciting opportunity to work in a busy operational environment, within a high-profile team where contacts are made with multiple stakeholders across the business.
As a member of the System Optimisation Team, you will be tasked with achieving key operational and regulatory targets, vital for Thames Water to maintain and improve its performance at a time when the business faces unprecedented challenges from a Customer Service and Leakage perspective, ensuring we deliver acceptable levels of service in terms of pressure, interruptions to supply and to limited disruption during the numerous repair, maintenance and construction activities that you will be a key stakeholder in.
Through the course of the role, the candidate will gain extensive experience in relation to the operation of assets overall hydraulic system, water quality, leakage management, commissioning of assets, risk assessing activities on the network, drafting safe method statements and the management of unplanned events.
Key Accountabilities:
To work in conjunction with the area’s System Optimisation Engineer to manage access to the clean water hydraulic system. You will contribute to developing and implementing a sustainable longer-term strategy to run a calm system within regulatory requirements with high area reporting availability.
Your main role is to support and provide information to the Engineer, Leakage team and to other internal stakeholders. You will also be required to provide support during unplanned emergency events.
What will this role involve?
- Monitor, investigate and resolve pressure issues, complaints and escalations as highlighted either directly by the customer or by alarming Critical Pressure Points, understanding areas and developing solutions to individual problems.
- Manage the District Metered Area (DMA) and District Meter (DM) availability issues. Explain variations against a target, including action plans to maintain and improve position.
- Support the System Optimisation Engineer in facilitating engineering and customer-led projects.
- Support the System Optimisation Engineer in the management of unplanned emergency events with a view to mitigating against adverse effects to the customer, Supply Interruptions, water quality, brand image and levels of compensation paid to the customer due to disruption via the Customer Guarantee Scheme (CGS).
- Support the Network Engineer and Risk Analysts in the timely completion of risk assessments required for the work impacting the clean water network, for example, the repair of leaks, the operation of assets on the network, installation/replacement of fire hydrants and other rechargeable work.
- Co-ordinate logging of pressure managed areas and managing of information.
- Ensure all network operations follow current signed off Asset Management Procedures and that the Risk Assessment process is properly implemented and monitored in a timely fashion.
- Assist with analysis of long-term network issues such as loss of pressure, low flows, area integrity, network resilience.
- Support with formulating wider strategies for managing pressure flows, reservoir levels, and pumping regimes in conjunction with the water control centre and highlighting instances of noncompliance.
- Evaluate and analyse operational information, understanding data integrity difficulties, to resolve basic problems.
What skills are we looking for?
The successful candidate will be degree educated graduate in a suitable discipline like Engineering. Working knowledge of GIS mapping software and hydraulic modelling is preferred, but not mandatory.
Strong communication and leadership skills are required when negotiating or liaising with different stakeholders in this role. It is essential that the candidate possesses good analytical, problem solving, negotiating skills and extreme willingness to learn and work hard to drive their career within Thames Water.
Full driving licence and own transport is desirable, though not compulsory.
What’s in it for you:
This is an exciting opportunity to work in a busy operational environment, within a high profile team where contacts are made with multiple stakeholders across the business.
As a member of the System Optimisation Team, you will be tasked with achieving key operational and regulatory targets, vital for Thames Water to maintain and improve its performance.
Opportunity to gain extensive experience in relation to the operation of assets on the whole hydraulic system, water quality, leakage management, commissioning of assets, risk assessing activities on the network, drafting safe method statements and the management of unplanned events.
Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 30 with the length of service and a wider benefits scheme. This includes an annual pay review, season ticket loans, voucher scheme giving you money off in major retail outlets, loyalty awards for continuous service plus much more, including our refer-a-friend bonus, where you can receive up to £1,000 for helping someone get a permanent position within the company.
We’re also proud to be here for our local community, offering all of our teams two days paid volunteer leave a year, as well as proudly supporting a lot of local events and charities.
Click here to view our full list of Rewards and Benefits
About us:
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to millions of customers by supplying 2.7 billion litres of world-class water to around 10 million homes.
As our world changes, the need to take care of our most precious resource is greater than ever, both locally and globally. That’s why, at Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open. We’re passionate about providing world-class tap water, now and for the future.
We’re also turning poo into power, self-generating 20% of the energy we use and, in turn, doing our bit for the planet. We’re reducing plastic waste by celebrating our tap water and rolling out an ambitious water fountain project. We’re using our voice to lobby for change and partnering with WaterAid to provide clean water to the world’s poorest communities.
Together, we’re building a better future for our customers, our region and our planet.
Thames Water is a unique, rewarding and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements, and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader, welcoming individuals from all walks of life and leading the way with an award-winning mental health and wellbeing strategy.