About the role:
The Data Centre Technician ensures all work activities carried out at the Data Centre and Communication Rooms are in line with existing procedures and meet current standards. These activities will include, but not be limited to, planning work schedules of installs, moves and changes, supporting internal teams when carrying out troubleshooting or responding to queries.
As a Data Centre Technician, you will be responsible for adhering to predefined requirements, following Change or Incident tickets. Working with internal and external teams, you will ensure installations meet with requirements from both a visual and functional requirement, while adhering to existing standards and industry best practices. An element of this role is to support our Data Centre Technician team providing cover as and when required, to maintain 24x7 operations.
This role will require travel to Data Centres and Communication Rooms within your region and may include support for other regions in support of other initiatives as and when required.
This role will give you experience of working in a Critical Infrastructure environment in a leading utilities company. Working on both BAU and project activities this role will give you the opportunity to develop and constantly improve as Thames Water continues to transform its Infrastructure.
As Data Centre Technician you will be responsible for:
- Installs, moves and change activities within a Data Centre environment
- Creating and updating Patching schedules, Rack Elevation documentation.
- Reporting power, fault lights to relevant Service teams and act timely on events to prevent service interruption.
- Problem solve and troubleshoot connectivity and hardware issues.
- Create, review and approve Risk Assessment Method Statements (RAMS) and coordinate change tickets for BAU and project work.
- Working with Project teams and third parties to arrange and manage circuit installs/removals.
- Manage RMA/repair of defective equipment and devices.
- Managing Access, deliveries and collections from the Data Centres.
- Providing escort to third party engineers.
- Act as SME for IT during planning and execution of Power downs and critical facility works.
To be successful in your application for Data Centre Technician you will:
- Possess excellent communication skills, be reliable, motivated with a positive attitude.
- Have experience working in Data Centres and Critical Infrastructure environments.
- Have gained Multi-Vendor hardware installation experience, cabling experience of copper and fibre cabling (Installation, Termination & Testing), while being a proven problem solver.
- You will also possess a basic working knowledge of CE infrastructures (e.g. UPS, Generator, AHU, etc.)
What’s in it for you?
Our competitive salary and package includes an excellent contributory pension and 26 days holiday. There is also a wider benefits scheme which includes an annual pay review, season ticket loans and loyalty awards for continuous service plus discounts at a wide range of retailers via Benefits on Taps.
We’re proud to be here for our local community, offering all of our teams two days paid volunteer leave a year, as well as proudly supporting a lot of local events and charities.
Click here to view our full list of Rewards and Benefits
About Us
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to millions of customers by suppling 2.7 billion litres of world-class water to around 10 million homes.
As our world changes, the need to take care of our most precious resource is greater than ever, both locally and globally. That’s why, at Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open. We’re passionate about providing world-class tap water, now and for the future.
We’re also turning waste into power, self-generating 20% of the energy we use and, in turn, doing our bit for the planet. We’re reducing plastic waste by celebrating our tap water and rolling out an ambitious water fountain project. We’re using our voice to lobby for change and partnering with WaterAid to provide clean water to the world’s poorest communities.
Together, we’re building a better future for our customers, our region and our planet.
Thames Water is a unique, rewarding and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader, welcoming individuals from all walks of life and leading the way with an award-winning mental health and wellbeing strategy.