About the role:
Are you an accomplished Business Insights Manager who is ready to support our new and inspiring Water Networks Transformation team to set the direction for change? This is a fantastic opportunity to fundamentally change how we operate and set ourselves up for future success. You will do this by harnessing the passion of our people and technology advancements to support our transformational journey and ambition.
This role is critical to our AMP7 Plan and future success of our Water Networks business, making changes to both our service and delivery to achieve our Purpose of which we are very proud, “to deliver life’s essential service, so our customers, communities and the environment can thrive”.
We are key workers, committed to our Values, reaching higher and being better every day to achieve our Purpose under these challenging circumstances, doing the best for our customers and the environment.
This role leads on creating and implementing a BI strategy and analytical plans for a large organisational transformation, defining and delivering KPI and data-driven lag and lead tiered insights from current to Target Operating Model, across financial, operational, customer and people landscapes, identifying performance and execution results.
The role provides options on how to lever big data, AI, robotics, machine learning as appropriate to drive financial and non-financial business performance. Engaging the various workstreams in the Water Networks Transformation team and with the Workload demand, capacity planning and insight team, the role holder ensures that as new solutions and processes are developed in all the different workstreams, that we have the right data and insight to ensure the transformation solutions are fit for purpose, that efficiency and productivity is maximised and that we are able to meet the outcomes required.
Please note this is an 18 month, Fixed Term Contract (FTC)
Key Accountabilities:
- Works with team members to identify core business performance areas, and define meaningful metrics / KPIs to support these areas
- To work closely with the business and create and test the hypothesis about what is happening in terms of business performance.
- Able to extract data from key business systems and perform data preparation techniques in order to a) clean data b) reconcile and ensure the integrity of the data from multiple sources.
- Able to design, build and maintain data models, consistently deriving high quality and actionable business insights from the analysis of complex data.
- Able to create insightful reports and dashboards using interactive visual techniques
- To own the analysis and insight of business data to ensure solutions and processes are developed to maximise efficiency and business performance.
- To carry out route cause analysis and provide insight that will support decision making
- To be a technical point of contact/expert across our operational data for the Transformation Programme
- To identify, and resolve, issues in our data and work with Digital to resolve where required
- To lead the exploration of data sets as required. If the required data does not exist, work with the business or Digital to create them if appropriate
- Able to build, maintain and manage a strong network of internal stakeholders
- To liaise with or attend meetings with key internal and external stakeholders, as required.
- Expert at using analytical and influencing skills to present complex information and answer questions
- Partners with the business to understand the context behind the data, ensuring the right data is being used at the right time to generate insights
- Drafting of senior management ready options and proposal papers
- Applies a customer-centric and open-minded approach to solving business and analytical problems using creative and innovative thinking process for design development and strategic planning
- Support, coach and challenge programme stakeholders to achieve the best outcomes for the business.
- To coach and develop the Insights analyst
- To have a growth mindset and embrace relevant new technologies and analysis techniques
To be successful you will have the following skills and experience:
- Experience of working in management consultancy or a high-performance insights experience
- Experience of working with a manufacturing, telco, utilities or logistics environment
- Able to interpret data and develop dashboards for key performance metrics
- Knowledge of GPDR and how it applies in data processing and storage
- Proven ability to utilise governance forums to good effect; enabling desired outcomes
- Evidence of bringing structure to unstructured environments
- Highly numerate with exceptional analytical and problem-solving skills
- Ability to understand complex ideas and data to generate insight and articulate key findings and recommendations
- Excellent written and verbal communication skills, tailored to the stakeholder audience
- Desire to build relationships and work collaboratively across a diverse set of stakeholders to achieve a common goal
- Prioritises effectively in a high-pressure, uncertain environment to deliver stable performance
- Highly experienced in Excel and other data visualisation tools eg Power BI, SQL, Tableau
- Degree or equivalent qualification in a relevant discipline
What’s in it for you:
This is a rare opportunity to make a real difference to a business and cultural transformation. You will be a key part of a programme that is fundamental to the success of Thames Water and one of our key business priorities for the next AMP.
This is an exciting and challenging time for our business as a whole and the water industry. A backdrop of climate change and population growth is putting pressure on our existing water resources and in turn driving the need for a series of significant investments in our assets. The projects we will develop and deliver in the next 5 to 15 years, will leave a lasting legacy for future generations across London, the South East and the UK.
Thames Water is a unique, rewarding and diverse place to work. We’re proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader, welcoming individuals from all walks of life and leading the way with award-winning mental health and well-being strategy.
Salary:
Please note this is an 18 month, Fixed Term Contract (FTC)
Our competitive salary and package include a competitive bonus, car allowance, private healthcare, an excellent contributory pension, 26 days holiday. There is also a wider benefits scheme which includes an annual pay review, season ticket loans and loyalty awards for continuous service plus discounts at a wide range of retailers via Benefits on Taps. We also have a referral scheme, where you can receive £750 for helping someone get a permanent position within the company.
We’re proud to be here for our local community, offering everyone two days paid volunteer leave a year, as well as proudly supporting a lot of local events and charities.
Click here to view our full list of Rewards and Benefits
About us:
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to millions of customers by supplying 2.7 billion litres of world-class water to around 10 million homes.
As our world changes, the need to take care of our most precious resource is greater than ever, both locally and globally. That’s why, at Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open. We’re passionate about providing world-class tap water, now and for the future.
We’re also turning waste into power, self-generating 20% of the energy we use and, in turn, doing our bit for the planet. We’re reducing plastic waste by celebrating our tap water and rolling out an ambitious water fountain project. We’re using our voice to lobby for change and partnering with WaterAid to provide clean water to the world’s poorest communities.
Together, we’re building a better future for our customers, our region and our planet.
Thames Water is a unique, rewarding and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader, welcoming individuals from all walks of life and leading the way with award-winning mental health and well-being strategy.