About the role:
Are you an accomplished Business Insights Analyst who is ready to support our new and inspiring Water Networks Transformation team to set the direction for change? This is a fantastic opportunity to fundamentally change how we operate and set ourselves up for future success. You will do this by harnessing the passion of our people and technology advancements to support our transformational journey and ambition.
This role is critical to our AMP7 Plan and future success of our Water Networks business, making changes to both our service and delivery to achieve our Purpose of which we are very proud, “to deliver life’s essential service, so our customers, communities and the environment can thrive”.
We are key workers, committed to our Values, reaching higher and being better every day to achieve our Purpose under these challenging circumstances, doing the best for our customers and the environment.
Working as part of the Water Networks Transformation programme, but very closely aligned to our Workload demand, capacity planning and insights team, this role will work alongside the Business Insights Manager, working with performance data to help define meaningful metrics and KPIs that support and measure business performance.
The role defines and delivers process and other KPI and data-driven lag and lead tiered insights from current to Target Operating Model, across financial, operational, customer and people landscapes, for the purposes of identifying performance and execution results
This is an analytical role for someone who is expert at the business process and data modelling, analysing, interpreting and manipulating performance data but also who has the business acumen to question what is happening in this business and how this is reflected in the data.
Please note this is an 18-month Fixed-Term Contract (FTC)
Key Accountabilities:
- To work with the Business Insights Manager and the wider teams to help identify core business performance areas, and define meaningful metrics / KPIs to support these areas
- Able to extract data from key business systems and perform data preparation techniques in order to a) clean data b) reconcile and ensure the integrity of the data from multiple sources.
- To support the development of data models, consistently deriving high quality and actionable business insights from the analysis of complex data.
- Able to create insightful reports and dashboards using interactive visual techniques
- To support the analysis and insight of business data to ensure solutions and processes are developed to maximise efficiency and business performance.
- To carry out route cause analysis and provide insight that will support decision making
- To be a technical point of contact/expert across our operational data for the Transformation Programme
- To identify, and help resolve issues in our data and work with Digital to resolve where required
- To lead the exploration of data sets as required. If the required data does not exist, work with the business or Digital to create them if appropriate
To be successful you will have the following skills and experience:
- Experience in data analytics in a business environment
- Experience in explaining technical information to non-technical stakeholders
- Experience in developing dashboards for key performance metrics
- Knowledge of GDPR and how it applies in data processing and storage
- Highly numerate with excellent analytical and problem-solving skills
- Ability to understand complex ideas and data to generate insight and articulate key findings and recommendations
- Naturally curious with a questioning mind
- Ability to work effectively as part of a team and across various stakeholders
- Experienced in Excel and other data visualisation tools eg Power BI, SQL, Tableau
What’s in it for you:
This is a rare opportunity to make a real difference to a business and cultural transformation. You will be a key part of a programme that is fundamental to the success of Thames Water and one of our key business priorities for the next AMP.
This is an exciting and challenging time for our business as a whole and the water industry. A backdrop of climate change and population growth is putting pressure on our existing water resources and in turn driving the need for a series of significant investments in our assets. The projects we will develop and deliver in the next 5 to 15 years, will leave a lasting legacy for future generations across London, the South East and the UK.
Thames Water is a unique, rewarding and diverse place to work. We’re proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader, welcoming individuals from all walks of life and leading the way with award-winning mental health and well-being strategy.
What's in it for you:
Please note this is an 18-month Fixed-Term Contract (FTC)
Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with length of service and a wider benefits scheme. This includes an annual pay review, season ticket loans, voucher scheme giving you money off in major retail outlets, loyalty awards for continuous service plus much more, including our referral scheme, where you can receive £750 for helping someone get a permanent position within the company.
We’re also proud to be here for our local community, offering everyone two days paid volunteer leave a year, as well as proudly supporting a lot of local events and charities.
Click here to find out more about working at Thames Water
About us:
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to millions of customers by supplying 2.7 billion litres of world-class water to around 10 million homes.
As our world changes, the need to take care of our most precious resource is greater than ever, both locally and globally. That’s why, at Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open. We’re passionate about providing world-class tap water, now and for the future.
We’re also turning waste into power, self-generating 20% of the energy we use and, in turn, doing our bit for the planet. We’re reducing plastic waste by celebrating our tap water and rolling out an ambitious water fountain project. We’re using our voice to lobby for change and partnering with WaterAid to provide clean water to the world’s poorest communities.
Together, we’re building a better future for our customers, our region and our planet.
Thames Water is a unique, rewarding and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader, welcoming individuals from all walks of life and leading the way with award-winning mental health and well-being strategy.