About the role:
As capacity planning lead, you will be an important member of the Capacity Planning team responsible for providing a first-class service for capacity, resource planning and insight. Reporting to the capacity planning manager, your aim will be to enable efficient resourcing, for teams within your remit, that will maintain customer service excellence and adherence to regulatory outcomes.
In this exciting role, you will work with and provide recommendations for action to operational teams in Networks (field, and/or office as required). You will need to be a self-starter and be confident in your approach to stakeholders of all levels to support them and influence direction in line with our strategic ambitions.
In collaboration with your colleagues, you will be defining and creating capacity plans, embedding these within the business and ensuring their validity. You will be producing analytics – forecasting and proactive capacity insight – which will be the basis for the plan, and you will also effectively deliver against the ad-hoc workload of requests. You will also collaborate with modellers, GIS analysts and data & insight teams to deliver innovative outputs and analysis that will help promote productivity and efficiency within the business.
This role requires a candidate who has a high level of experience within the capacity and/or planning arena, with previous experience of business engagement and change.
Key Responsibilities:
- Helping drive a structured way of working within the team and across a group of key stakeholders
- Forecasting and analysis
- Shaping and driving business decision making and strategy, directly influencing changes within our business to achieve this
- Building and communicating the forecasting and capacity planning model at seasonal and short-term scales
- Effectively engaging with field and office teams to ensure data is accurate and timely, and to ensure that the capacity planning model is being adhered to in order to drive operational excellence and achieve key business targets
- Continuous improvement to the forecast model
- Working as a product owner with the data & insight teams to develop improved reporting for capacity planning
To be successful you will have the following skills and experience:
To be considered for this role, it is essential that you have worked in a similar role - focusing on business improvements led by data and be familiar with capacity planning levers and metrics.
A degree or equivalent within an analytical field is an advantage (e.g. Science, Maths, Geographical disciplines).
Experience in an operational planning and scheduling background would be considered highly advantageous, giving a close understanding of the challenges your stakeholders may be faced with.
You will have a wealth of analytical experience, making recommendations using data and managing and developing teams with strong analytical capability. You will be resilient in your approach and must be able to build credibility quickly.
What’s in it for you:
Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with the length of service and a wider benefits scheme. This includes an annual pay review, season ticket loans, voucher scheme giving you money off in major retail outlets, loyalty awards for continuous service plus much more, including our referral scheme, where you can receive £750 for helping someone get a permanent position within the company.
We’re also proud to be here for our local community, offering everyone two days paid volunteer leave a year, as well as proudly supporting a lot of local events and charities.
Click here to find out more about working at Thames Water
About us:
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to millions of customers by supplying 2.7 billion litres of world-class water to around 10 million homes.
As our world changes, the need to take care of our most precious resource is greater than ever, both locally and globally. That’s why, at Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open. We’re passionate about providing world-class tap water, now and for the future.
We’re also turning waste into power, self-generating 20% of the energy we use and, in turn, doing our bit for the planet. We’re reducing plastic waste by celebrating our tap water and rolling out an ambitious water fountain project. We’re using our voice to lobby for change and partnering with WaterAid to provide clean water to the world’s poorest communities.
Together, we’re building a better future for our customers, our region and our planet.
Thames Water is a unique, rewarding and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader, welcoming individuals from all walks of life and leading the way with award-winning mental health and well-being strategy.