About the role:
The Sewer Flooding Manager is responsible for the management of a specialist team of seven that process data associated with our performance commitments on both sewer flooding and sewer collapses. For flooding, this means the accurate classification as per the Ofwat guidance of flooding incidents by cause, location and ownership. For sewer collapses, this means the interrogation of dig down jobs to verify if a sewer has collapsed as per the Ofwat guidance.
The Sewer Flooding Manager acts as a single point of contact on sewer flooding and collapses and therefore stakeholder engagement is fundamental to the position. The role will work collaboratively with Strategy and Regulation, Asset Management and Operations amongst others.
Key Accountabilities:
- Ensuring that the sewer flooding process is working and fit for purpose.
- Ensuring that all parties understand their role in the sewer flooding process.
- Responsible the correct characterisation of flooding incidents against regulatory reporting guidelines.
- Provide governance and oversight to ensure data standards are met.
- Ensuring the quality of reporting is to the standard required internally and by OFWAT.
- Giving feedback to Regional Performance managers and key stakeholders of KPIs related to the flooding process.
- Ensuring that operational quality and rigor is maintained throughout the investigation and resolution process.
- Cross-functional engagement to ensure best practice and sharing.
To be successful you will have the following skills and experience:
- Understanding of waste networks operations desirable
- Highly logical with good decision-making skills
- Able to prioritize work and competing demands
- Experience of performance management and continuous improvement
- Ability to build clear, logical business cases
- Good people management and leadership skills
- Stakeholder management capabilities
- UK driver’s license
- Competency in Sharepoint, Excel, and PowerBI desirable
What’s in it for you:
This role is essential in ensuring we understand and report on our sewer flooding and sewer collapses performance correctly. It will also help to ensure that the cause of flooding is removed, and asset health increased improving our service to customers. The Sewer Flooding Manager is responsible for data quality compliance within the Sewer Flooding front end processes along with compliance with regulatory and audit requirements giving this role a unique view of field operations, performance management and regulation.
Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with length of service and a wider benefits scheme. This includes an annual pay review, season ticket loans, voucher scheme giving you money off in major retail outlets, loyalty awards for continuous service plus much more, including our including our referral scheme, where you can receive £750 for helping someone get a permanent position within the company.
We’re also proud to be here for our local community, offering everyone two days paid volunteer leave a year, as well as proudly supporting a lot of local events and charities.
Click here to find out more about working at Thames Water
About us:
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to millions of customers by supplying 2.7 billion litres of world-class water to around 10 million homes.
As our world changes, the need to take care of our most precious resource is greater than ever, both locally and globally. That’s why, at Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open. We’re passionate about providing world-class tap water, now and for the future.
We’re also turning waste into power, self-generating 20% of the energy we use and, in turn, doing our bit for the planet. We’re reducing plastic waste by celebrating our tap water and rolling out an ambitious water fountain project. We’re using our voice to lobby for change and partnering with WaterAid to provide clean water to the world’s poorest communities.
Together, we’re building a better future for our customers, our region and our planet.
Thames Water is a unique, rewarding and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader, welcoming individuals from all walks of life and leading the way with an award-winning mental health and wellbeing strategy.