About the role:
The successful candidate will be responsible for leading, engaging and motivating a team of 40+ Thames Water staff and 250+ contractors working on behalf of Thames Water in our North London customer service territory. Pro-actively building relationships with key stakeholders and customers is a key element of the role in addition to ensuring that Thames Water is successful in achieving relevant OFWAT sewer network performance targets.
This is a role requiring a broad range of management and leadership qualities. You will be passionate about health, safety & wellbeing and the environment, as well as having a strong customer service ethic. You will be confident in financial management, taking control of annual budgets exceeding £40m.
To be successful you will have the following skills and experience:
We are looking for a well-organized, open, resilient, positive and people-focused individual. You will have significant leadership experience, strategic vision and an ability to translate this into action. You will be used to encouraging input from all areas, identifying and implementing new approaches which drive continuous performance improvement and have a strong grasp of asset and risk management.
An understanding of the water industry and of sewer networks is desirable but not essential.
A full UK driving licence is essential.
If this is a role which excites you, and your skills and experience are consistent with our needs, we would welcome your application.
What’s in it for you:
You will be responsible for the successful operation of the sewer network in North London, which serves over 8 million customers. Keeping the sewage in the sewers is our mission and by doing this you will drive down sewer flooding incidents and reduce sewer network pollution events, enhancing the quality of our local watercourses. The North London area stretches from Essex in the east to Heathrow in the west and from the River Thames in the south up to Stansted Airport in the north.
Our competitive salary and package include a competitive bonus, car allowance, private healthcare, an excellent contributory pension, 26 days holiday. There is also a wider benefits scheme which includes an annual pay review, season ticket loans and loyalty awards for continuous service plus discounts at a wide range of retailers via Benefits on Taps. We also have a referral scheme, where you can receive £750 for helping someone get a permanent position within the company.
We’re proud to be here for our local community, offering everyone two days paid volunteer leave a year, as well as proudly supporting a lot of local events and charities.
Click here to find out more about working at Thames Water
About us:
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to millions of customers by supplying 2.7 billion litres of world-class water to around 10 million homes.
As our world changes, the need to take care of our most precious resource is greater than ever, both locally and globally. That’s why, at Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open. We’re passionate about providing world-class tap water, now and for the future.
We’re also turning waste into power, self-generating 20% of the energy we use and, in turn, doing our bit for the planet. We’re reducing plastic waste by celebrating our tap water and rolling out an ambitious water fountain project. We’re using our voice to lobby for change and partnering with WaterAid to provide clean water to the world’s poorest communities.
Together, we’re building a better future for our customers, our region and our planet.
Thames Water is a unique, rewarding and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader, welcoming individuals from all walks of life and leading the way with an award-winning mental health and wellbeing strategy.