About the role:
The Sewer Flooding Coordinator is responsible for providing support to the Senior Flooding Coordinator. The main function of the role is a collation of data to produce a Sewer Flooding Investigation Report, confirm the mechanism of flooding and advise on the type of solutions required. It is a key role within the Sewer Flooding process and is required to meet the regulatory requirements for the business. The role will also involve assessing sewer defects to see whether they constitute regulatory collapses.
Key Accountabilities:
- Take accountability for the completion of the Sewer Flooding Investigation report within the process timeline, ensuring the report is accurate and meets the required quality standards.
- Assist field services to complete their elements of the Sewer Flooding investigation report within the appropriate timeline by providing them with relevant information relating to the sewer flooding incident, this will help them to ensure their closure submission meets the quality and accuracy requirements
- Utilise all corporate systems to review customer history to determine the frequency of flooding/blockages to recommend the appropriate course of action to provide a resolution. Ensure that the Sewer Flooding History database is updated in a timely manner.
- Review all Sewer Flooding questionnaires, verifying incidents of flooding and escalate repeat issues as appropriate.
- Coordinate and manage the flooding process after severe weather events.
- Complete audits on sewer flooding process and data to ensure we are correctly reporting outputs to our regulators.
- Desktop analysis of sewer flooding reactive jobs to verify key aspects of the incident such as when and where flooding occurred, ownership of the sewer and root cause
- Encouraging good relationships with our stakeholders and having a regular catch up meetings with our Contractors to discuss process, performance and identify any need for training.
- Supporting the development and delivery of learning and training based on audit findings.
- Other ad-hoc tasks.
To be successful you will have the following skills and experience:
- Good knowledge of wastewater networks and drainage legislation.
- Good organisational skills
- Desirable but not essential - Basic knowledge of the regulatory and legislative aspects of the water industry
- Good analytical, problem solving, reasoning and negotiating skills
What’s in it for you:
Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 28 with the length of service and a wider benefits scheme. This includes an annual pay review, season ticket loans, voucher scheme giving you money off in major retail outlets, loyalty awards for continuous service plus much more, including our referral scheme, where you can receive £750 for helping someone get a permanent position within the company.
We’re also proud to be here for our local community, offering everyone two days paid volunteer to leave a year, as well as proudly supporting a lot of local events and charities.
Click here to find out more about working at Thames Water
About us:
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to millions of customers by supplying 2.7 billion litres of world-class water to around 10 million homes.
As our world changes, the need to take care of our most precious resource is greater than ever, both locally and globally. That’s why, at Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open. We’re passionate about providing world-class tap water, now and for the future.
We’re also turning waste into power, self-generating 20% of the energy we use and, in turn, doing our bit for the planet. We’re reducing plastic waste by celebrating our tap water and rolling out an ambitious water fountain project. We’re using our voice to lobby for change and partnering with WaterAid to provide clean water to the world’s poorest communities.
Together, we’re building a better future for our customers, our region and our planet.
Thames Water is a unique, rewarding and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader, welcoming individuals from all walks of life and leading the way with award-winning mental health and well-being strategy.