About the role:
As capacity planning analyst, you will be an important member of the Capacity Planning team responsible for providing a first-class service for capacity, resource planning and insight. Reporting to your capacity planning lead, your aim will be to enable efficient resourcing, for teams within your remit, that will maintain customer service excellence and adherence to regulatory outcomes.
This is an exciting role responsible for working with a variety of field-based teams as well as internal stakeholders to generate value-adding management information and analysis to provide valuable insight into the performance of our field-based teams. You will be predominantly focused on understanding work volumes and resourcing to meet demand. This will involve working with large data sets, interrogating the information to define and deliver effective solutions that will help shape Thames Water’s business-as-usual.
In collaboration with your colleagues, you will be defining and creating capacity plans, embedding these within the business and ensuring their validity. You will be producing analytics – forecasting and proactive capacity insight – which will be the basis for the plan, and you will also effectively deliver against the ad-hoc workload of requests. You will also collaborate with modellers, GIS analysts and data & insight teams to deliver innovative outputs and analysis that will help promote productivity and efficiency within the business.
Key Accountabilities:
- Forecasting and analysis
- Shaping and driving business decision making and strategy, directly influencing changes within our business to achieve this
- Building and communicating the forecasting and capacity planning model at seasonal and short-term scales
- Effectively engaging with field and office teams to ensure data is accurate and timely, and to ensure that the capacity planning model is being adhered to in order to drive operational excellence and achieve key business targets
- Continuous improvement to the forecast model
- Design and deliver automated technical solutions in data capture, extraction, transformation, modelling and cleansing.
- Support the department by liaising or attending meetings with key internal and external stakeholders, as required.
- Provide workload forecast and suggestions on the deployment of field resources to complete workload efficiently
- Investigate data and provide recommendations/solutions to support the needs of the team or department.
To be successful you will have the following skills and experience:
To be considered for this role, it is essential that you have stakeholder engagement experience up to a senior level, as well as the ability to analyse irregularities in data and trends. You will have strong presentation skills and be competent in the use of Microsoft Office with excel to at least an intermediate level and be competent using Power BI to create and design reports. Previous experience in capacity planning and the utilities industry, specifically UK waste and water networks, would be beneficial. Ideally, you will also be skilled in influencing conversations and SAP experience
What's in it for you:
Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with the length of service and a wider benefits scheme. This includes an annual pay review, season ticket loans, voucher scheme giving you money off in major retail outlets, loyalty awards for continuous service plus much more, including our referral scheme, where you can receive £750 for helping someone get a permanent position within the company.
We’re also proud to be here for our local community, offering everyone two days paid volunteer to leave a year, as well as proudly supporting a lot of local events and charities.
Click here to find out more about working at Thames Water
About us:
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to millions of customers by supplying 2.7 billion litres of world-class water to around 10 million homes.
As our world changes, the need to take care of our most precious resource is greater than ever, both locally and globally. That’s why, at Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open. We’re passionate about providing world-class tap water, now and for the future.
We’re also turning waste into power, self-generating 20% of the energy we use and, in turn, doing our bit for the planet. We’re reducing plastic waste by celebrating our tap water and rolling out an ambitious water fountain project. We’re using our voice to lobby for change and partnering with WaterAid to provide clean water to the world’s poorest communities.
Together, we’re building a better future for our customers, our region and our planet.
Thames Water is a unique, rewarding and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader, welcoming individuals from all walks of life and leading the way with award-winning mental health and well-being strategy