Network Analyst

Mogden - Isleworth - TW7 7LW

About the role:

You will be responsible for providing administrative support and monitoring contractor response to issues such as sewer flooding, tankering, pollution events, customer escalations and planned maintenance activities on sewer pipes within the geographical area of West London.

It will be your responsibility to provide support for the right solution to be delivered to our customers quickly and efficiently. Day to day you will be required to:

  • Monitoring tankering activity on the local sewer network and driving follow on work to resolve the issue.
  • Tracking and reporting internal sewer flooding cases and driving follow on work with our contractor to resolve the underlying issue.
  • Reviewing planned maintenance activities with the local network teams regularly to control costs, confirm priority work is completed, and ensure work is not raised without good reason.
  • Acting as the first point of contact for enquiries from internal or external customers and business partners, forwarding specialist requests as appropriate.
  • Collating data, carrying out procedures and analyses of limited complexity and producing standard reports and for use by the team, area or department.
  • Maintaining data using company-specific systems, ensuring records are accurate and up to date.
  • Administering business procedures, managing external relationships as required, according to agreed standards and service levels.

To be successful you will have the following skills and experience:

We are looking for an individual with experience in a similar role, in a demanding environment. You will need to have thorough IT knowledge, especially with Excel, to efficiently produce data analysis. Ideally with experience using systems such as VISTEC, GIS, Safeguard, SWIFT, APS, Fieldviewer and BOX. You will be educated to at least GCSE Level (or equivalent), have strong organisational skills and be able to prioritise in a pressured environment.

What’s in it for you:

This fast paced role, will suit anyone who is looking for a challenge and an opportunity to exercise their technical abilities. You will be tasked with achieving strict targets, which are vital for us to ensure we maintain and improve our status as a leading water company.

Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with length of service and a wider benefits scheme. This includes an annual pay review, season ticket loans, voucher scheme giving you money off in major retail outlets, loyalty awards for continuous service plus much more, including our including our referral scheme, where you can receive £750 for helping someone get a permanent position within the company.

We’re also proud to be here for our local community, offering everyone two days paid volunteer leave a year, as well as proudly supporting a lot of local events and charities.

Click here to find out more about working at Thames Water

About us:

Thames Water is the UK’s largest water and wastewater company. We make a daily difference to millions of customers by supplying 2.7 billion litres of world-class water to around 10 million homes. 

As our world changes, the need to take care of our most precious resource is greater than ever, both locally and globally. That’s why, at Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open. We’re passionate about providing world-class tap water, now and for the future.

We’re also turning waste into power, self-generating 20% of the energy we use and, in turn, doing our bit for the planet. We’re reducing plastic waste by celebrating our tap water and rolling out an ambitious water fountain project. We’re using our voice to lobby for change and partnering with WaterAid to provide clean water to the world’s poorest communities.

Together, we’re building a better future for our customers, our region and our planet.

Thames Water is a unique, rewarding and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader, welcoming individuals from all walks of life and leading the way with an award-winning mental health and wellbeing strategy.

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