Data Analyst

Langley - SL3 8DS

About the role:

The role is an exciting one within the Customer Programmes team, where the information from our permanent acoustic loggers, alongside other parts of our smart network, will lead to achieving our regulatory leakage commitments.

Part of the team that helps deliver a unique service to our 14 million customers daily 365 days a year. You will work as part of a team that are responsible for delivering the UK’s largest Water efficiency programme for households and non-household customers.

The project analyst will be responsible for reviewing contractor outputs to monitor performance. The analyst will subsequently work with internal teams and partners to report on leakage detection performance and investigate areas for improvement.

The project analyst’s role will critically involve the collation, interpretation and management of information received from the assets. This information will be used to identify risks and propose opportunities to drive subsequent delivery performance. Furthermore, the analyst will be expected to investigate ways to maximise the operational effectiveness of the assets, which will contribute to future delivery strategies.

The Project analyst will be responsible for:

  • Assuring the quality of information outputs.
  • Production of reports (weekly, monthly) on performance, highlighting and explaining variances between actual, target and forecast.
  • Working with leakage teams and partners to interpret asset information outputs and using this to focus leakage delivery performance.
  • Reviewing availability issues of loggers installed.
  • Reporting on and analysing the leakage detection performance of the acoustic loggers.
  • Identify areas of improvement.
  • Liaising with stakeholders regarding updates to the logger fleet.

To be successful you will have the following skills and experience:

  • Statistical analysis and Stakeholder management.
  • Fully competent at using the appropriate Company IT Systems and Office Software.
  • Ability to work independently and as an integral part of the team.
  • Excellent organisational skills.
  • Experience using Modelling, Power BI and any GIS experience – preferred but not essential.
  • Highly focused customer service professional.

What’s in it for you:

Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with the length of service and a wider benefits scheme. This includes an annual pay review, season ticket loans, voucher scheme giving you money off in major retail outlets, loyalty awards for continuous service plus much more, including our referral scheme, where you can receive £750 for helping someone get a permanent position within the company. 

We’re also proud to be here for our local community, offering everyone two days paid volunteer leave a year, as well as proudly supporting a lot of local events and charities. 

Click here to find out more about working at Thames Water

About us:

Thames Water is the UK’s largest water and wastewater company. We make a daily difference to millions of customers by supplying 2.7 billion litres of world-class water to around 10 million homes.  

As our world changes, the need to take care of our most precious resource is greater than ever, both locally and globally. That’s why, at Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open. We’re passionate about providing world-class tap water, now and for the future.

We’re also turning waste into power, self-generating 20% of the energy we use and, in turn, doing our bit for the planet. We’re reducing plastic waste by celebrating our tap water and rolling out an ambitious water fountain project. We’re using our voice to lobby for change and partnering with WaterAid to provide clean water to the world’s poorest communities.

Together, we’re building a better future for our customers, our region and our planet.

Thames Water is a unique, rewarding and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader, welcoming individuals from all walks of life and leading the way with award-winning mental health and well-being strategy.

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