About the role:
We are currently seeking a Junior Domain System Engineer who will be a semi-experienced technical system engineer with previous experience and responsibility for managing OT systems and their integration processes from the plant instruments through to the enterprise applications (E2E).
The variety and diversity of the different systems that are used to manage data at Thames Water mean that no two days are the same and that there is a constant challenge on the technical problem-solving skills that are needed. Often the responses that are needed are not only urgent but operationally critical so you will need to be able to think on your feet and react quickly.
In this role you will:
- Ensuring the health, safety and wellbeing of themselves and others around them, as well as ensuring the work they conduct does not indirectly create any unsafe condition. In particular, the nature of this role requires inspection and testing of electrical devices including those connected to 230VAC systems, it is the responsibility of the engineer to ensure that all connections are safe and compliant with relevant standards.
- Build upon existing skills in systems engineering to eventually become an SME on all matters Domain, providing Technical Support for the Thames Water Operational team as well as the OT wider team.
- Assisting with the supporting of all Domain assets and systems to ensure 99.98% availability.
- Becoming integrated within the Operational Technology Infrastructure team with shared responsibility for the maintenance, reliability and continuity of all Domain Infrastructure Assets and systems.
- Assist and coordinate the Operational Technology Change Management and Risk Assessment procedure to minimise the impact of Domain changes on operational systems.
- Support maintaining the Domain Assets, Systems, Software and configuration standards, processes and procedures to support OT and the operational business.
- After the initial probationary period, and when all prerequisites are achieved, provide technical support into the development and maintenance of the OT strategy, standards and procedures.
- Assist technical support in design and delivery including both high and low level design as required.
- After the initial probationary period, and when all prerequisites are achieved, 24/7 Out of Hours emergency support and fault rectification for the Organisational Management Control room.
- Identify and escalate cyber & operational risks.
- Deliver Operating System, Antivirus, VM Tools and other updates and upgrades at specified intervals.
- Develop and deliver solutions for new or modified customer requests.
- Effective use and management of SCCM, VEEAM, Enterprise Antivirus, VMWare, SPECOPS, Tenable, Solarwinds, GFI LANGUARD, PKI (CA)
- Implement security improvements to the Regional Systems.
- Audit and Management of Domain System Security
- Audit & Management of Domain System Licences
To be successful you will have the following skills and experience:
- Direct experience of technical delivery in specialist areas SCADA/ICA/ESS
- Knowledge of IP Communications and WAN/LAN technologies
- Educated to HNC or degree in technical area (option for other industry recognised route, such as electrical technician).
- Self-motivated and keen to provide the best possible service to minimal cost
- Confident to be able to articulate and represent Operations as the technical champion for the relevant systems.
- Please note: A full UK, driving license is a requirement for this role as you will be required to provide an out of hours support on a standby basis, for which you will receive an additional payment.
- Excellent MSOffice skills including email as well as VISIO are also desirable.
- Awareness of ITIL V4 would also be beneficial.
What’s in it for you?
This role will be based at an operational site close to home. We are offering a competetive salary depending on experience and qualifications. This role attracts a car allowance of £4,500.
Participation in a 24/7 Out of Hours Standby rota (typically 1 week in 4) will be required after a suitable period of training and assessment, for which you will receive an additional payment.
Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with the length of service and a wider benefits scheme. This includes an annual pay review, season ticket loans, voucher scheme giving you money off in major retail outlets, loyalty awards for continuous service, and much more, including our referral scheme. You can receive £750 for helping someone get a permanent position within the company.
We’re also proud to be here for our local community, offering everyone two days of paid volunteer leave a year, as well as proudly supporting a lot of local events and charities.
Click here to find out more about working at Thames Water
About Us
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to millions of customers by supplying 2.7 billion litres of world-class water to around 10 million homes.
As our world changes, the need to take care of our most precious resource is greater than ever, both locally and globally. That’s why, at Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open. We’re passionate about providing world-class tap water, now and for the future.
We’re also turning waste into power, self-generating 20% of the energy we use and, in turn, doing our bit for the planet. We’re reducing plastic waste by celebrating our tap water and rolling out an ambitious water fountain project. We’re using our voice to lobby for change and partnering with WaterAid to provide clean water to the world’s poorest communities.
Together, we’re building a better future for our customers, our region and our planet.
Thames Water is a unique, rewarding and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader, welcoming individuals from all walks of life and leading the way with award-winning mental health and well-being strategy