Please note this is a 12 month FTC (Fixed Term Contract)
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to millions of customers by supplying 2.7 billion litres of world-class water to around 10 million homes.
As our world changes, the need to take care of our most precious resource is greater than ever, both locally and globally. That’s why, at Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open. We’re passionate about providing world-class tap water, now and for the future.
We’re also turning waste into power, self-generating 20% of the energy we use and, in turn, doing our bit for the planet. We’re reducing plastic waste by celebrating our tap water and rolling out an ambitious water fountain project. We’re using our voice to lobby for change and partnering with WaterAid to provide clean water to the world’s poorest communities.
Together, we’re building a better future for our customers, our region and our planet.
You will be an accomplished Transformation professional who is ready to support our new and inspiring Water Networks Transformation Programme (WNTX) to set the direction for change. This is a fantastic opportunity to fundamentally change how we operate and set ourselves up for future success. You will do this by harnessing the passion of our people and technology advancements to support our transformational journey and ambition.
This role is critical to our AMP7 Plan and future success of our Water Networks business, making changes to both our service and delivery to achieve our Purpose of which we are very proud, “to deliver life’s essential service, so our customers, communities and the environment can thrive”.
We are key workers, committed to our Values, reaching higher and being better every day to achieve our Purpose under these stimulating circumstances, doing the best for our customers and the environment. The Water Network delivery approach is radically changing in the next few years. With Customer Experience and Delivery Efficiency at its core, the Transformation will look at new and innovative ways to deliver our services with a balance between internal and external outsource activities. This role will be critical in understanding the internal business needs and developing a new performance framework in order to transform the way performance is managed in Water Networks.
The role holder will employ a consultative, logical style, and will require a deep understanding of the performance management within the business and have the drive to build and embed a robust framework. This may involve sourcing, manipulating, and interpreting data to produce clear and concise reports/visualisations. Strong problem-solving skills and structured thinking are key to delivery in this fast-paced environment. Additionally, this role requires business acumen to question what is happening in the business and how this is reflected in the data.
Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with the length of service and a wider benefits scheme. This includes an annual pay review, season ticket loans, voucher scheme giving you money off in major retail outlets, loyalty awards for continuous service plus much more, including our referral scheme, where you can receive £750 for helping someone get a permanent position within the company.
We’re also proud to be here for our local community, offering everyone two days paid volunteer leave a year, as well as proudly
supporting a lot of local events and charities.
Thames Water is a unique, rewarding and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader, welcoming individuals from all walks of life and leading the way with award-winning mental health and well-being strategy.