About the role:
Within this role, you will coordinate and support the Contracts and Operations Manager, servicing team and third party service providers. The team will be offering network service resource for
asset upgrade, replacement activities, automation, accurate calibrated and verified instrumentation and 24/7 reactive response for network asset maintenance. Therefore you will be assisting in the delivery and coordination of the divisions KPIs and framework contracts. Main accountabilities of this role include:
- Being responsible for effectively assisting with the delivery of H&S of all members of the team and those working on the Network.
- Assisting the team to deliver an exceptional service to our customers and ensuring they trust us and the service we provide.
- Keeping a committed drive on following budgetary and financial activities of the team and suggesting improvements to management.
- Responsible for assisting the performance and delivery of Proactive and Reactive activities under the Assigned Contracts to the division. Framework/Non Framework Suppliers To ensure they understand what is expected of them in order to achieve optimal performance.
- Assisting all individuals in the team ensuring they are motivated and take pride in what they do by developing and agreeing an action plans.
- Delivering successful first time network service operations by managing upgrade, repair and replacement of inoperable assets and underperforming assets.
To be successful you will have the following skills and experience:
- Strong skills in operations, maintenance, engineering, finance, H&S, stakeholder engagement and customer focus.
- Water Network experience and must have proven experience in pressure management of Water Supply, distribution systems and Maintenance.
- Degree level or equivalent (with preferably an Engineering/Civils & Mechanical)
- Excellent people and performance skills
- Strong health and safety and customer based ethic
- Financial skills and able to demonstrate identifying and achieving financial efficiencies
- Excellent organisational and risk management skills
- Mechanical/ Instrumentational background with network asset knowledge and awareness of SCADA/ Aorta , Waternet and Watercore systems
What’s in it for you:
Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with length of service and a wider benefits scheme. This includes an annual pay review, season ticket loans, voucher scheme giving you money off in major retail outlets, loyalty awards for continuous service plus much more, including our including our referral scheme, where you can receive £750 for helping someone get a permanent position within the company.
We’re also proud to be here for our local community, offering everyone two days paid volunteer leave a year, as well as proudly supporting a lot of local events and charities.
Click here to find out more about working at Thames Water
About us:
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to millions of customers by supplying 2.7 billion litres of world-class water to around 10 million homes.
As our world changes, the need to take care of our most precious resource is greater than ever, both locally and globally. That’s why, at Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open. We’re passionate about providing world-class tap water, now and for the future.
We’re also turning waste into power, self-generating 20% of the energy we use and, in turn, doing our bit for the planet. We’re reducing plastic waste by celebrating our tap water and rolling out an ambitious water fountain project. We’re using our voice to lobby for change and partnering with WaterAid to provide clean water to the world’s poorest communities.
Together, we’re building a better future for our customers, our region and our planet.
Thames Water is a unique, rewarding and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader, welcoming individuals from all walks of life and leading the way with an award-winning mental health and wellbeing strategy.