System Optimisation Engineer

Deephams – Enfield, North London - N9 0BA

About the role:

We are currently recruiting for a System Optimisation Engineer. In the north London area. As the successful applicant, you will work in conjunction with the System Optimisation Analyst to manage access to the clean water hydraulic system. The System Optimisation Engineer will develop and implement a sustainable longer-term strategy to run a calm system (including the production sites and network) within regulatory requirements with high area reporting availability.

Key Accountabilities:

  • Monitor, investigate, and resolve low-pressure issues, complaints and escalations as highlighted either directly by the customer or by alarming Critical Pressure Points, understanding areas, and developing solutions to individual problems or emerging risks.
  • Monitoring the District Metered Area (DMA) and District Meter (DM) availability for emerging issues and supporting the technical resolution of the maintenance workstream.
  • Leading the technical operational input into engineering and customer-led projects.
  • Be the technical system operations lead on unplanned emergency events with a view to mitigation against adverse effects to the customer, Interruptions to supply, water quality, and brand image.
  • Write and assess risk assessments for the work impacting the clean water hydraulic system, for example, the repair of leaks, the operation of assets on the network, production site outages, and various other workstreams.
  • Support monitoring of pressure-managed areas and management of information.
  • Ensure all activities follow Thames Water Asset Management Procedures and that the Risk Assessment process is properly implemented and monitored in a timely fashion.
  • Assist with analysis of long-term issues such as excessive ‘headloss, low flows, area integrity, supply resilience, and water quality turnovers.
  • Formulating operating strategies in conjunction with the water control center and highlighting instances of non-compliance, balancing the drivers of leakage reduction and customer pressures, while maintaining a calm operation of the system.
  • Evaluate and analyse operational information, understanding data integrity difficulties, to resolve basic problems. Design and update line schematics of water pressure zones and the hydraulic systems, to help management and investigation of issues.
  • Assess and approve all new connection or development requests coming from the customer.

To be successful you will have the following skills and experience:

  • The successful candidate will be a degree-educated graduate in a suitable technical discipline such as engineering.
  • They will have industry experience and in-depth knowledge of hydraulic principles.
  • It would be beneficial if the candidate was conversant with Thames Water’s corporate systems.
  • They will have a thorough understanding of the water industry’s regulatory measures relating to customer satisfaction, leakage, water quality, customer low pressures, and interruptions to supply.
  • They will possess prior experience concerning industry best practices in this arena.
  • In addition, they will be able to demonstrate this, when risk assessing activities being carried out on a hydraulic system level.

What’s In It for you

Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 28 with the length of service and a wider benefits scheme. This includes an annual pay review, season ticket loans, voucher scheme giving you money off in major retail outlets, loyalty awards for continuous service plus much more, including our referral scheme, where you can receive £750 for helping someone get a permanent position within the company.

We’re also proud to be here for our local community, offering everyone two days paid volunteer leave a year, as well as proudly supporting a lot of local events and charities. Click here to find out more about working at Thames Water

About us:

Thames Water is the UK’s largest water and wastewater company. We make a daily difference to millions of customers by supplying 2.7 billion litres of world-class water to around 10 million homes. 

As our world changes, the need to take care of our most precious resource is greater than ever, both locally and globally. That’s why, at Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open. We’re passionate about providing world-class tap water, now and for the future. We’re also turning waste into power, self-generating 20% of the energy we use and, in turn, doing our bit for the planet. We’re reducing plastic waste by celebrating our tap water and rolling out an ambitious water fountain project. We’re using our voice to lobby for change and partnering with WaterAid to provide clean water to the world’s poorest communities. Together, we’re building a better future for our customers, our region, and our planet. Thames Water is a unique, rewarding, and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements, and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion, and Disability Confident Leader, welcoming individuals from all walks of life and leading the way with award-winning mental health and well-being strategy.


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