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Who are we? 

Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km’s of pipes, to keep taps flowing and toilets flushing. We are an essential service and have operated throughout the Covid-19 pandemic. 

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open.

What you will be doing

We are currently recruiting for a System Optimisation Engineer, in the North London area. You will work in conjunction with the System Optimisation Analyst to manage access to the clean water hydraulic system. The System Optimisation Engineer will develop and implement a sustainable longer-term strategy to run a calm system (including the production sites and network) within regulatory requirements with high area reporting availability.

  • Monitor, investigate, and resolve low-pressure issues, complaints and escalations as highlighted either directly by the customer or by alarming Critical Pressure Points, understanding areas, and developing solutions to individual problems or emerging risks.
  • Monitoring the District Metered Area (DMA) and District Meter (DM) availability for emerging issues and supporting the technical resolution of the maintenance workstream.
  • Leading the technical operational input into engineering and customer-led projects.
  • Be the technical system operations lead on unplanned emergency events with a view to mitigation against adverse effects to the customer, interruptions to supply, water quality, and brand image.
  • Write and assess risk assessments for the work impacting the clean water hydraulic system, for example, the repair of leaks, the operation of assets on the network, production site outages, and various other workstreams.
  • Support monitoring of pressure-managed areas and management of information.
  • Ensure all activities follow Thames Water Asset Management Procedures and that the Risk Assessment process is properly implemented and monitored in a timely fashion.
  • Assist with analysis of long-term issues such as excessive headloss, low flows, area integrity, supply resilience, and water quality turnovers.
  • Formulating operating strategies in conjunction with the water control centre and highlighting instances of non-compliance, balancing the drivers of leakage reduction and customer pressures, while maintaining a calm operation of the system.
  • Evaluate and analyse operational information, understanding data integrity difficulties, to resolve basic problems. Design and update line schematics of water pressure zones and the hydraulic systems, to help management and investigation of issues.
  • Assess and approve all new connection or development requests coming from the customer.

We’re looking for you to:

  • Will be a degree-educated graduate in a suitable technical discipline such as engineering.
  • Have industry experience and in-depth knowledge of hydraulic principles.
  • It would be beneficial if the candidate was conversant with Thames Water’s corporate systems.
  • Have a thorough understanding of the water industry’s regulatory measures relating to customer satisfaction, leakage, water quality, customer low pressures, and interruptions to supply.
  • Possess prior experience concerning industry best practices in this arena.

What’s in it for you

Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with length of service and a wider benefits scheme.

Thames Water is a unique, rewarding and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader.  We’re a Times Top 50 Employer for Women and Race at work charter signatory.

You can find our more in our working for us section of our website.

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